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BlackBerry® Z10

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New Contributor
jhb0016
Posts: 3
Registered: ‎02-05-2013
My Device: BB Z10

Cannot copy BBM contacts from BB9000 to Z10

I have used the BB Link software and tried to copy and restore content from the 9000 to the Z10. All that transfers over is the text messages.  If I try and send an invite to friends to join my new Z10 nothing happens

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Administrator (Retired)
FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Cannot copy BBM contacts from BB9000 to Z10

[ Edited ]

Hello jhb0016,

 

Thank you for your question regarding the migration of your BBM contacts from your BlackBerry Bold to your BlackBerry Z10.

 

Which version of BlackBerry Device Software are your currently running on your BlackBerry Bold 9000? BlackBerry Device Software version 5.0 or higher is required to complete the data migration process. The following article wil provide you with more information:

 

How to migrate data from a BlackBerry smartphone running BlackBerry Device Software 5.0 and above to BlackBerry 10http://www.blackberry.com/btsc/KB33322

 

Let us know if this helps.

 

 


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!


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New Contributor
jhb0016
Posts: 3
Registered: ‎02-05-2013
My Device: BB Z10

Re: Cannot copy BBM contacts from BB9000 to Z10

Thank you for your reply.  We went through the steps with BB Link and migrated data however the BBM contact info did not go. We did it manually and so far all appears to be well. Now to get used to the touch keyboard!!  Thanks again,

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Contributor
silverclown
Posts: 23
Registered: ‎02-06-2013
My Device: Blackberry Z10
My Carrier: Bell

Re: Cannot copy BBM contacts from BB9000 to Z10

I had the same problem.  But then I updated BBM on my old device (and connected it to my Blackberry ID).  Then after it was all synced (a few minues) I went to my new Z10, I reopened BBM and logged in with the same Blackberry ID, and voila! Done and done...all my bbm contacts were there.

Unfortunately, conversation history was not transferred...

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BlackBerry Technical Advisor
-BD-
Posts: 494
Registered: ‎05-15-2008
My Device: Z10
My Carrier: Rogers

Re: Cannot copy BBM contacts from BB9000 to Z10

I believe you need to have BBM 7 (available for OS 4.5 and up) installed on your BBOS device for the BBM contacts to automatically populate when logging into BBM on the Z10.

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Administrator (Retired)
FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Cannot copy BBM contacts from BB9000 to Z10

Additonally - This article should help regarding BBM:

 

Options for migrating a BlackBerry Messenger profile to a BlackBerry 10 smartphone - http://www.blackberry.com/btsc/KB33259


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!


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Trusted Contributor
jefferyh
Posts: 156
Registered: ‎11-20-2011
My Device: playbook 16g,32g, 64g, 2-z10's
My Carrier: rogers

Re: Cannot copy BBM contacts from BB9000 to Z10

I have done this successfully from a 9800 after about 8 hours of trying .  Here is the link I found that worked for me.  Just a note of caution it didn't work the first time.  When it prompt you to upgrade the desktop do it.  Even after all this it took 3 tries to get it done.  I have all my contacts from the old phone with telephone numbers

 

http://crackberry.com/blackberry-101-how-switch-devices

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Regular Contributor
amansour
Posts: 50
Registered: ‎02-18-2013
My Device: z10
My Carrier: Du

Re: Cannot copy BBM contacts from BB9000 to Z10

I have a similar problem, was moving contacts from my BB9900 running OS 7.1.

I tried moving my contacts through LINK, didnt work, tried Bluetooth but it didnt move them all. i can see in the downloads all the contacts are there, but not visible in the contacts list. a solution please

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Visitor
mariosaaiby
Posts: 1
Registered: ‎02-23-2013
My Device: z10
My Carrier: z10

Cannot copy BBM contacts from z10 to Z10 any help plz?

i tried blackberry link software but doesnt work?
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Trusted Contributor
jefferyh
Posts: 156
Registered: ‎11-20-2011
My Device: playbook 16g,32g, 64g, 2-z10's
My Carrier: rogers

Re: Cannot copy BBM contacts from z10 to Z10 any help plz?

BB has recognized this problem and has provided a fix to the carriers which should be implemented soon, if it already hasn't been. I did an upgrade this week to the link software so make sure you have the latest software. It was annoying for me to do but it did eventually transfer them over.  I'm not able to help more than this but good luck.  Once done you will be pleased with the phone.  There are many jesters which are not readily found so make sure you get updates with respect to reviews (Google alerts)as I have learned several new things just from watching other peoples experiences.

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