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BlackBerry® Z10

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Regular Contributor
Fire69Mark
Posts: 52
Registered: ‎02-20-2013
My Device: Z10

Cannot open texts

Sometimes I cannot open texts that people have sent me. the screen goes a couple of shades lighter as if it is going to open, then just stays like that?? It has happened a couple of times now!! What is wrong???

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hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Cannot open texts

Hello Fire69Mark,

 

Sorry to hear you're having an issue with your text messages.

 

Under Settings>About>Category OS, what's your software version? 

 

Does this screen brightness adjustment happen only within texts or in other applications? If it happens in other applications, what are those applications? 

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

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Regular Contributor
Fire69Mark
Posts: 52
Registered: ‎02-20-2013
My Device: Z10

Re: Cannot open texts

Hi hmthepirate,

 

The OS Version is 10.1.0.1720

 

It happens in e-mails also, but since I wrote about it on this site, it hasn't happened (touch wood), so it was either a one off or on intermitten fault.

 

Regards

Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Cannot open texts

Glad to hear it seems to be working now.

If it should happen again, please let me know :smileyhappy:

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
AttilatheHUN59
Posts: 4
Registered: ‎09-04-2013
My Device: Z10

Re: Cannot open texts

I just started getting the same problem, when opening an email message the screen comes up blank.  I tilted the phone sideways and as the screen rotated the text appeared.  What may be wrong, OS issue?

New Contributor
AttilatheHUN59
Posts: 4
Registered: ‎09-04-2013
My Device: Z10

Re: Cannot open texts

I would like to expand on the info here.  When I choose an email message, instead of the new email showing it shows the last email I checked. Using the back key it does not respond.  I rotate the phone and the new message shows up but only the header.  When I rotate it again it shows the whole message. The message can be answered and the back button works.  This happens each time I choose an email.  Can anyone help on this??

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hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Cannot open texts


AttilatheHUN59 wrote:

I would like to expand on the info here.  When I choose an email message, instead of the new email showing it shows the last email I checked. Using the back key it does not respond.  I rotate the phone and the new message shows up but only the header.  When I rotate it again it shows the whole message. The message can be answered and the back button works.  This happens each time I choose an email.  Can anyone help on this??


Hello AttilatheHUN59 and welcome to the BlackBerry Support Community Forums.

 

Under Settings>About>Category OS, what's your software version? 

 

Is there any error or does the screen freeze and fail to respond? 

 

If you remove the battery to reboot, does this same issue happen? 

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
AttilatheHUN59
Posts: 4
Registered: ‎09-04-2013
My Device: Z10

Re: Cannot open texts

My OS version is 10.1.0.4181 Running on my Z10

 

There was no error, just did not display the message till I tilted it twice.  I decided to shut down the phone the day before yesterday and reboot it, just before the battery went dead.  I did a full recharge and have not had a problem since.

Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Cannot open texts

Glad to hear it is now working.

If that should change please let me know :smileyhappy:

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
AttilatheHUN59
Posts: 4
Registered: ‎09-04-2013
My Device: Z10

Re: Cannot open texts

Thanks hmthepirate.  I will keep you totally in the loop and thanks for answering.:Rockon: