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BlackBerry® Z10

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New Contributor
DavidSayer
Posts: 8
Registered: ‎11-05-2013
My Device: Blackberry Z10
My Carrier: EE
Accepted Solution

Cannot set up an email account

Hi

 

I have just set up a new business email, i have set this up on the laptops, ipads and iphones for my colleagues, however 2 of us have Blackberry Z10 and we just cannot set up the email on these

 

The blackberrys have personal email accounts and other work accounts set up no problem but with this email address they return an unexpected error and cancel the process

 

The Hosting company is Krystal and i have been through this with their tech support and they are convinced that the issue is blackberry

 

the incoming server is Olympus.krystal.co.uk port 995 and the outgoing is Olympus.krystal.co.uk port 465

 

Has anyone encountered this and does anyone know what the problem is

 

Thanks 

 

Dave

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Super Contributor
allaineem
Posts: 284
Registered: ‎09-10-2013
My Device: z10
My Carrier: Sprint

Re: Cannot set up an email account

Hi

 

   What is the exact error message?

Let me know if this help.
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New Contributor
DavidSayer
Posts: 8
Registered: ‎11-05-2013
My Device: Blackberry Z10
My Carrier: EE

Re: Cannot set up an email account

Hi

 

the message is

 

"there was an unexpected error and the operation was cancelled"

 

Thanks

 

Dave

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Super Contributor
elessar
Posts: 405
Registered: ‎12-02-2009
My Device: Z30 | Z10 | Playbook
My Carrier: Telus

Re: Cannot set up an email account

It sounds like that's an IMAP account, so should be no problem.  Take a look at this link, and check out BlackBerry's Email Account Validation Tool.  If you plug the account info into the tool, it may indicate a tweak you need to make in the settings.

 

http://helpblog.blackberry.com/2013/03/email-account-validation-tool/

 

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Super Contributor
allaineem
Posts: 284
Registered: ‎09-10-2013
My Device: z10
My Carrier: Sprint

Re: Cannot set up an email account

Hi


    Is this is a microsoft active sync account? if yes can you verify your Os version. If your Os is not 10.1.0.4339.

update it, contact your service provider for availability. Let me know if this help.

 

Settings/ About / Category / Os

to verify your version.

Let me know if this help.
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New Contributor
DavidSayer
Posts: 8
Registered: ‎11-05-2013
My Device: Blackberry Z10
My Carrier: EE

Re: Cannot set up an email account

Hi

 

thanks for this, at last moving forward

 

I am trying to set up as pop3 but Imap will be ok

 

It fails on everything with "Authentication Failed" yet this is an email address that is working perfectly reciving emails on a laptop and an ipad

 

Thanks

 

dave

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New Contributor
DavidSayer
Posts: 8
Registered: ‎11-05-2013
My Device: Blackberry Z10
My Carrier: EE

Re: Cannot set up an email account

hi

 

my OS is 10.1.0.4181

 

how do i update this

 

Thanks

 

Dave

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Super Contributor
allaineem
Posts: 284
Registered: ‎09-10-2013
My Device: z10
My Carrier: Sprint

Re: Cannot set up an email account

contact your service provider and check with them if they already released an update for your device.

Let me know if this help.
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New Contributor
DavidSayer
Posts: 8
Registered: ‎11-05-2013
My Device: Blackberry Z10
My Carrier: EE

Re: Cannot set up an email account

Hi

 

I am updating to OS 10.2.0.424 will that help, that is all that is available but presumable that is ahead of 10.1 etc

 

Thanks

 

Dave

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Super Contributor
allaineem
Posts: 284
Registered: ‎09-10-2013
My Device: z10
My Carrier: Sprint

Re: Cannot set up an email account

Yes but you have to download first the most latest version for 10.1 cause an error can occur if you will jump right up to 10.2

Let me know if this help.
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