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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎06-18-2013
My Device: 10Z
My Carrier: Sasktel

Cannot use Link with 10Z

Hello,

 

I am trying to use Blackberry link with my new 10z and i log in with the exact name that and password that is in my phone under Blackberry ID and it says that this ID is not assovciated with a device running 10 OS.  I had an older black berry previously.  How can I make this work?

 

Thanks,

Daina

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Cannot use Link with 10Z

Hi baer2cub,

 

Welcome to the support community!
Did you receive this message when first setting up BlackBerry Link?

Were you able to login to BlackBerry Link at all?

Could you please check in Settings > BlackBerry ID on your BlackBerry Z10 smartphone and verify that the BlackBerry ID displayed on that screen is the same one you are trying to login to BlackBerry Link with?

Can you also please verify that you are able to login with it here: https://blackberryid.blackberry.com/bbid/login/ from the same computer you are using BlackBerry Link on?


I look forward to your response.


Thanks.


-FS


 


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New Contributor
Posts: 2
Registered: ‎06-18-2013
My Device: 10Z
My Carrier: Sasktel

Re: Cannot use Link with 10Z

Blackberry link works.  I used it with someone els's phone and it worked fine.  '

I have done all of those things.  No luck