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Posts: 5
Registered: ‎03-10-2013
My Device: Z10
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Cant send facebook massages through Blackberry hub

Hmm i bought my Z10 one day ago and still trying to play around and figure how things work.

Realized today that i cant reply facebook chat massages through blackberry hub. I checked the forum and found some similiar problem which shows a red clock on the left side of the column, my typed massage cant be seen, and the time shows mon, 1 jan 8"00am for every try i tried to reply a chat. it disappear as well if i close the hub and re enter. i checked the time setting as its perfect. the friend that i tried replying i on my friend list, which in my case is different from previous users. be it non-friend or friend, i cant seem to reply through bb hub.

 

Please help!

 

thank you!

Posts: 88,850
Likes: 23,693
Solutions: 6,097
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cant send facebook massages through Blackberry hub

Have you rebooted the device?

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.




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New Contributor
Posts: 5
Registered: ‎03-10-2013
My Device: Z10

Re: Cant send facebook massages through Blackberry hub

Jsander,

 

thanks for the advice, just tried it and still sending fb massages out from BB Hub doesnt work. stays the same with the red clock on the left and a time that never been set on the right hand side.

Posts: 88,850
Likes: 23,693
Solutions: 6,097
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cant send facebook massages through Blackberry hub

If you send messages IN the Facebook app itself, do they send through?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
Posts: 5
Registered: ‎03-10-2013
My Device: Z10

Re: Cant send facebook massages through Blackberry hub

Yes i i send messages in facebook app, they sent through. just if i use bb hub to reply, it doesnt
Posts: 88,850
Likes: 23,693
Solutions: 6,097
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cant send facebook massages through Blackberry hub

Try this first:

 

  • From your main Settings > Accounts (swipe down from the top bezel) and click on Facebook.
  • At the bottom of that screen, click Delete.
  • Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
  • After reboot, go back to the same location and log back in to Facebook again.
  • Now, see if the reply works in the Hub.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 5
Registered: ‎03-10-2013
My Device: Z10

Re: Cant send facebook massages through Blackberry hub

just tried it and it worked! thanks Jsanders!
Posts: 88,850
Likes: 23,693
Solutions: 6,097
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cant send facebook massages through Blackberry hub


leelite wrote:
just tried it and it worked! thanks Jsanders!

Great! Happy I could help you, I hope it works steady now.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code