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BlackBerry® Z10

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New Member
mhnoaln13
Posts: 1
Registered: ‎05-03-2013
My Device: Z10

Cant sync new Z10 to old BB desk top or BB protect. Wiped my previous phone. HELP!

so i go buy the new Z10. i wipe my 9900.  before i wipe it i sync it to my PC and also back it up with black berry protect.

 

When i go to sync my Z10, its not compatible to my desktop softward. so i download BB Link.  Link doesnt have my old phones info though. 

 

The blackberry protect icon doesnt allow me to restore my device.

 

Any one have any solution to my problem!?!?

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Visitor
613Sunbeam
Posts: 1
Registered: ‎05-03-2013
My Device: BBZ10 STL100-3

Re: Cant sync new Z10 to old BB desk top or BB protect. Wiped my previous phone. HELP!

[ Edited ]

Did the exact same thing because provider said desktop software is all the same.....:smileyfrustrated:....Good thing you backed up first.....I reinstalled the software and backup on old phone....then tried transfer that way.....ended up just entering it all manually as nothing worked.....At least i could backup the old phone and have the info.....The transfer process from old phone to z10 is not the best....If you can save all contacts to sim card , that should transfer more easily.....And besides all that, the bb protect backups don't work on the z10.....I do like this phone very much though.:Yes:

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