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BlackBerry® Z10

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Developer
ignites
Posts: 466
Registered: ‎04-11-2012
My Device: Bold 9900

Computer Cannot Detect/Install Drivers Properly via USB

My computer cant detect the device via USB. When i connect, the Z10 has a mini popup which says 'Connected to Computer' but the Computer has a dialog box (windows 7) which says the drivers could not be found / installed. Can we install the drivers manually?


Developer for easyDial for BlackBerry Bold & inLink for BlackBerry PlayBook
Find me online via twitter, or on the techfruits.com webpage. Please hit the like button below if what I said helped!
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Forums Veteran II
Wolf359
Posts: 3,428
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Computer Cannot Detect/Install Drivers Properly via USB

I wonder if you have to install Blackberry Link in order to get the drivers.

http://us.blackberry.com/software/desktop/blackberry-link.html

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Developer
ignites
Posts: 466
Registered: ‎04-11-2012
My Device: Bold 9900

Re: Computer Cannot Detect/Install Drivers Properly via USB

blackberry link is installed. It was detecting the phone earlier (and i could access the files via windows explorer). BB Link woudlnt pick it up properly (keep saying couldnt not detect internet conenction etc) so I reinstalled BB Linka nd now device wotn connect :smileysad:


Developer for easyDial for BlackBerry Bold & inLink for BlackBerry PlayBook
Find me online via twitter, or on the techfruits.com webpage. Please hit the like button below if what I said helped!
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Contributor
sebstarr3
Posts: 35
Registered: ‎02-08-2013
My Device: z10

Re: Computer Cannot Detect/Install Drivers Properly via USB - can't detect my phone

link can't see my device?

 

What's up with this.  I just want to do a back up?

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New Contributor
va3css
Posts: 4
Registered: ‎02-11-2013
My Device: Blackberry Z10

Re: Computer Cannot Detect/Install Drivers Properly via USB - can't detect my phone

Link can still back it up.

 

Windows is finding other features of your phone - namely the Bluetooth 4.0 ports.  This was also an issue with earlier model Blackberry's, when they had Bluetooth 2.0

 

You need to ask Windows to install a driver manually.  It will prompt for a disk, (which you don't have), so choose the second option: Browse My Computer.

 

Scroll down the list until you find PORTS and select it.

 

Within PORTS, you will find "RIM Virtual Serial Port."  Select that.

 

You may get a warning from Windows asking you to verify that you want to use that driver for this device.  Say yes.

 

You may also have to do that again two or three times for other devices.

 

 

When it's all done, you'll be able to send and receive files from your Blackberry via Bluetooth, (if your computer supports it.)

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Developer
ignites
Posts: 466
Registered: ‎04-11-2012
My Device: Bold 9900

Re: Computer Cannot Detect/Install Drivers Properly via USB - can't detect my phone

my issue is via usb not bluetooth :smileyhappy:.


Developer for easyDial for BlackBerry Bold & inLink for BlackBerry PlayBook
Find me online via twitter, or on the techfruits.com webpage. Please hit the like button below if what I said helped!
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New Contributor
va3css
Posts: 4
Registered: ‎02-11-2013
My Device: Blackberry Z10

Re: Computer Cannot Detect/Install Drivers Properly via USB

I know. But that is what Windows is finding
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Contributor
sebstarr3
Posts: 35
Registered: ‎02-08-2013
My Device: z10

Re: Computer Cannot Detect/Install Drivers Properly via USB

It worked by deleting all BlackBerry desktop apps. Then reinstalling link ensuring BlackBerry z10 was already set to airplane mode and then attaching via usb and turning off all sync. Backup successful! Experience terrible.
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New Contributor
tayaout
Posts: 4
Registered: ‎04-21-2013
My Device: Blacberry Torch 9800 + Z10

Re: Computer Cannot Detect/Install Drivers Properly via USB

All of you experiencing this problem:

Try this link where you can download the driver directly from Blackberry

https://swdownloads.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

And select  Blackberry USB and Modem drivers

 

Good luck! (Sad it took me hours to find this link on their website!).

 

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New Contributor
luis3570
Posts: 3
Registered: ‎03-02-2014
My Device: smartbhone Z10 STl100-3

Re: Computer Cannot Detect/Install Drivers Properly via USB

My Z10 has same issue. BBLink does not connect to phone via usb nor wifi. I have tried all tips I've read about; installed BB usb drivers, deleted network devices, uninstalled BBLink, use airplane mode. I am really frustrated. Need to back up to try to wipe the phone, but I have not find a way to do it without BBLink. Help, any ideas, thanks. 

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