02-14-2013 11:20 AM - edited 02-14-2013 11:20 AM
Ok. I know Rogers can be bull-headed. I've read that from other users.
Try this... call into Billing about some issue, your coming bill or what ever. and try sweet-talking the agent about being displeased or flustered with the NEW device, and needing some help figuring it out. See if that agent will transfer you over to tech support.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
02-14-2013 11:37 AM
The Carrier can escalate you to BlackBerry
please trust us on this, we are not making it up
Knotty and Joey, I know that you are not making this up or pulling my legs or something like that, but the sad fact is that Rogers does not care about cellular phone customers except for the bill that they send every month, if the problem is related to their services then they will listen, if it regards phone , then they say they can not do anything about it and you either get a new phone or get in touch with the manufacturer
a lot of service agents dont know they can escalate to BlackBerry
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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V