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BlackBerry® Z10

New Contributor
Posts: 7
Registered: ‎02-23-2013
My Device: Z10

Contact settings freeze issue

This is a recurring issue with my new Z10. When I go into my contacts and pull down the settings to change the search from first last company, I cannot return to the contacts screen.  I can close the contacts and re-open, but the title of settings remains at the top and my contacts are not shown in place of the first last company name. 

The back button is missing and in it's place is the ALL option.


In order to reset this, I need to turn the device off and restart

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Contact settings freeze issue

Hey Frankskytop,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Does this happen everytime you change the contacts sorting?  Also are you setup on a BlackBerry Enterprise Server?


How many contacts do you have on the BlackBerry Z10?


I look forward to your reply.





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New Member
Posts: 1
Registered: ‎03-14-2013
My Device: BB Z10

Re: Contact settings freeze issue

Similar issue here, one of my BB z10 users came back to me 3 times with contacts freeze issue.

Randomly after making phone call from contact's screen user unable to close the contact or go back to search.

I was able to edit the contact but couldn't close it or share it.

Closing the Contacts app doesnt help, same "frozen" contact card would reappear again. so far only restart clearing the problem.

This is BB z10 on BES with software.

Any help is much appreciated

New Member
Posts: 1
Registered: ‎03-21-2013
My Device: Z10/8520

Re: Contact settings freeze issue

Same happened to me.. Can't go back to my contacts after going into setting screen..

New Member
Posts: 1
Registered: ‎03-25-2013
My Device: Z10

Re: Contact settings freeze issue

Same thing for me.  It freezes almost everytime when i search my contacts.  The name that i search for comes up but when i click (touch) the contact nothing happensa and then i can't cancel, i can't go back, can't do anything.  The only way to reset it is to reset my phone.  Pretty annoying.

New Member
Posts: 1
Registered: ‎04-21-2013
My Device: Curve 9320

Re: Contact settings freeze issue

Same happens to my dad's z10...

New Contributor
Posts: 6
Registered: ‎04-28-2011
My Device: Torch 9810

Re: Contact settings freeze issue

I am having the same problem on my Z10