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BlackBerry® Z10

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New Contributor
hussaindeen
Posts: 8
Registered: ‎02-06-2013
My Device: Blackberry Z10

Contacts Name not showing in incoming calls

Hi

 

I have sync my BB Z10 contacts with my gmail account. i have got all the contacts on my fone, but when anybody calls me from my contact list, i just see their number.

 

its not showing their name.

 

please help.

 

JSanders
Posts: 86,557
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Contacts Name not showing in incoming calls

Touch the Icon on your screen for the "Phone" and swipe down from the top to Settings.

Click on the Smart Dialing and make sure your settings match your local area.

 

Also, is encryption turned on in your Security Settings?




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New Contributor
hussaindeen
Posts: 8
Registered: ‎02-06-2013
My Device: Blackberry Z10

Re: Contacts Name not showing in incoming calls

yes i have already checked the smart dialing options. its as per my area.

where can i check the encryption option on z10
Guru I
John_Clark
Posts: 16,182
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Contacts Name not showing in incoming calls

Settings >Security and Privacy >Encryption (some devices don't have this option showing right now so if you don't see it don't be alarmed.)
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New Contributor
hussaindeen
Posts: 8
Registered: ‎02-06-2013
My Device: Blackberry Z10

Re: Contacts Name not showing in incoming calls

i don't have this option available in my device.

is there any other way to get the names when a person from contacts is calling me.
JSanders
Posts: 86,557
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Contacts Name not showing in incoming calls

Settings > About, what is the OS Version on the screen?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
hussaindeen
Posts: 8
Registered: ‎02-06-2013
My Device: Blackberry Z10

Re: Contacts Name not showing in incoming calls

10.0.0.2372
New Contributor
hussaindeen
Posts: 8
Registered: ‎02-06-2013
My Device: Blackberry Z10

Re: Contacts Name not showing in incoming calls

sorry it is 10.0.9.2372
New Contributor
hussaindeen
Posts: 8
Registered: ‎02-06-2013
My Device: Blackberry Z10

Re: Contacts Name not showing in incoming calls

Any way out for the above problem .

 

My fone software 

Software release 10.0.9.348

OS Version 10.0.9.2372

JSanders
Posts: 86,557
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Contacts Name not showing in incoming calls

You're on the same software version as I am.

You should have the very same encryption setting in the same place as i described above.

Please check again.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code