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BlackBerry® Z10

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New Contributor
masees_k
Posts: 3
Registered: ‎02-04-2013
My Device: Z10
My Carrier: Zain

Contacts not showing when others call me

I've just got my z10 and used my exchange account in activeSync mode and every thing worked fine, the issue is when someone calls me his name is not showing up, also if I dial a saved number the phone the name don't show up, what is this issue ???

Please use plain text.
JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Contacts not showing when others call me

Open your calling window and swipe down from the top to reveal the settings.

Go to Smart Dialing and set all the proper settings for your location there.

 

Also check the main options > Security Settings > Encryption, is that set on personal data?




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Guru I
John_Clark
Posts: 14,616
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.2.1.3247; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: Contacts not showing when others call me

And do a battery pull if you haven't already.
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New Contributor
masees_k
Posts: 3
Registered: ‎02-04-2013
My Device: Z10
My Carrier: Zain

Re: Contacts not showing when others call me

Sorry didn't work. Any more ideas ?
Please use plain text.
JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Contacts not showing when others call me

did you try both the things I mentioned above?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
masees_k
Posts: 3
Registered: ‎02-04-2013
My Device: Z10
My Carrier: Zain

Re: Contacts not showing when others call me

Yes unfortunately not working yet.
Please use plain text.
New Contributor
ali_alaskari
Posts: 5
Registered: ‎02-06-2013
My Device: Blackberry Z10
My Carrier: Unforynatly - VIVA Bahrain

Re: Contacts not showing when others call me

I could not figure out how to reach for the Encryption !! from where I can find Security Seitting?

Also check the main options > Security Settings > Encryption, is that set on personal data?
Please use plain text.
New Member
kevos80
Posts: 1
Registered: ‎07-30-2013
My Device: z10
My Carrier: bmobile

Re: Contacts not showing when others call me

Try this: go into contacts, swipe down from the top to bring up contact settings,you will see "show account in contacts". Disable the Facebook account. This should now allow u to see names and numbers of those calling, texting...etc.

Please use plain text.
New Contributor
sado
Posts: 2
Registered: ‎04-29-2013
My Device: z10
My Carrier: Vodafone

Re: Contacts not showing when others call me

I had similar issue with the text messages not showing sender's name. Go to Settings > security and privacy > sim card > edit phone number and I wrote my number without the country area code and it worked fine!
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