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BlackBerry® Z10

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New Member
Posts: 1
Registered: ‎06-10-2013
My Device: Z10
My Carrier: 6472049323

Corrupt call log

Sorry if this has been addressed, but can't seem t find by searching forums. 

My Z10 seems to mess up my call log.  I'll get a call from one number, then it will log it as a call from somone in my contacts who never even called.  I've tried battery pull, check for updates, but nothing seems to work.

Any ideas?

New Contributor
Posts: 3
Registered: ‎06-11-2013
My Device: Z10
My Carrier: Airtel

Re: Corrupt call log

Same here i am totally confused about this call log corruption . Is there any fix for this?

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Corrupt call log

Hey allistondan,

Welcome to the BlackBerry® Support Community Forums.

 

To better assist you with this issue and to gather device event logs to determine the root cause, we would request that you contact your wireless service provider to have this issue escalated to BlackBerry Technical support for further trouble shooting.

 

Let us know if you have any questions.

Thank you.

-HB

 

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New Contributor
Posts: 3
Registered: ‎06-11-2013
My Device: Z10
My Carrier: Airtel

Re: Corrupt call log

Hi

My operator in India just gives connectivity for 3G. I do not use blackberry services and i do not think the Operator can solve this problem. This happened after i upgraded to 10.1.x.x. is there a way i can downgrade the OS and issue could be fixed?

Rgds