07-27-2013 01:11 AM
Everytime i connect to my wifi network, it works for the first few minutes, and then all of a sudden, all apps stop responding to the wifi connection ( even though connection is still there with full bars). It just shows the loading circle on any app ( e.g. bb world) and nothing loads.
When i turn off my data services and use the wifi only, everything works smoothly with no problems.Same thing with data when i turn the wifi off. They can't seem to function simultaneously.
I called my carrier ( Fido) and they changed my data from bb data to regular data, hoping to fix the issue, but it didnt.
I use a DIR-615 Dlink router. It is not the router because my family uses iphones and androids and they are always connected to the wifi with no problem.
What is the issue here? Is it the device? or Fido?
07-31-2013 12:24 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question. Can you please provide some more information about your issue?
1. What is the current software running on your BlackBerry Z10? This can be found: System Settings->About->Category: OS->OS Version
2. Does this happen on other WiFi networks or just the one described in your question?
3. Has this ever worked?
I look forward to your response.
08-01-2013 03:00 PM