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BlackBerry® Z10

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New Contributor
ramibachar
Posts: 4
Registered: ‎05-22-2013
My Device: blackberry z10 stl100-3
My Carrier: Orange IL
Accepted Solution

Delete Mail From Server Gmail-Imap-Account

[ Edited ]

 

Hi,

 

My problem is that when I delete email from the z10 it Doesnt delete it from the server

 

1. I am use to read my mails from some devices (web,macbook,mobile)

2. had an ios device before and use to have mails automaticly deletes from the server as well

3. If its not possible I beleive it will be available on the next release (10.1.2 ?)

4. If someone know how to solve this issue it will be nice (not a fan of pop3 )

 

Thanks 

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BlackBerry Technical Advisor (Retired)
Sawks
Posts: 48
Registered: ‎05-16-2013
My Device: Z10 / 9900 / 9800
My Carrier: Rogers

Re: Delete Mail From Server Gmail-Imap-Account

Hey ramibachar.

Welcome to the BlackBerry Support Community Forums.

 

This is an issue we have been investigating for BlackBerry 10 Smartphones and BlackBerry PlayBook tablets that do not delete the messages from Gmail mailboxes after being deleted from the BlackBerry Smartphone or BlackBerry tablet.

 

At this time we do not have a resolution time frame, but our developers are actively working towards a resolution.

 

I appreciate your patience and understanding while we continue our investigation on this matter.

 

Cheers.

-Sawks





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New Contributor
ramibachar
Posts: 4
Registered: ‎05-22-2013
My Device: blackberry z10 stl100-3
My Carrier: Orange IL

Re: Delete Mail From Server Gmail-Imap-Account

Many Thanks. I really love my new Z10 and as IOS fanatic couldn't Belleville that I ever move to anything else. This is the only real issue for me on the z10 and will wait for the next update
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New Contributor
ramibachar
Posts: 4
Registered: ‎05-22-2013
My Device: blackberry z10 stl100-3
My Carrier: Orange IL

Re: Delete Mail From Server Gmail-Imap-Account

Some Good News 

 

After checking again to figure it out, this what I found out

 

1. When You delete mail from BB hub its deleted from the BB hub only

2. Next time that is configured under IMAP account for syncing  with gmail (account Serttings> Sync Interval) item are deleted from the server as well, This is a normal imap behavior 

2. Web Interface and mac mail are dynamicly sence the deleted mails and the are deleted from the Inbox

 

Hope this will Explain for some who have the same behavior

 

Running 10.1.0.273

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Contributor
likriki
Posts: 15
Registered: ‎03-12-2013
My Device: Z10
My Carrier: Swisscom

Re: Delete Mail From Server Gmail-Imap-Account

Hi together

 

I have the same troubles with my Privat ISP Imap. If i delete a mail on my ipad it will be deleted on the server, on the phone and in the web. If i delete a mail from my bb nothing happens.

 

I would say yes it is my ISP. BUT: Why is it working with the PlayBook, iPad, iPhone and all other Mail Clients. Just the BB doesn't delete the mail on the Server.

 

Kind regards

likriki

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New Contributor
ramibachar
Posts: 4
Registered: ‎05-22-2013
My Device: blackberry z10 stl100-3
My Carrier: Orange IL

Re: Delete Mail From Server Gmail-Imap-Account

Hi,

 

Try to decrease the sync interval to 5 min under account settings, this should update your mail server for deleted mails and mailbox changes.

 

This is something that worked for me as  warkaround to keep changes updated as fast as possible

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Contributor
likriki
Posts: 15
Registered: ‎03-12-2013
My Device: Z10
My Carrier: Swisscom

Re: Delete Mail From Server Gmail-Imap-Account

allready done. Didn't help. :smileysad:

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New Member
caringspirit
Posts: 1
Registered: ‎03-04-2014
My Device: Z10
My Carrier: Verizon

Re: Delete Mail From Server Gmail-Imap-Account

I am having the same problem with my Z10. 

The problem is that when I delete email messages on the gmail account from the Blackberry Z10 they do not delete on my main gmail account.  (even allowing time for syncing the accounts). 

I have tried all of the proposed solutions in this blog and none of them work.

 

(Please note that I did not have this problem on my old Blackberry 9930.)

 

Thank you for trying to help

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New Contributor
hollywoodhenry
Posts: 3
Registered: ‎05-09-2014
My Device: Blackberry Q10
My Carrier: T-mobile

Re: Delete Mail From Server Gmail-Imap-Account

Hello,

 

Has there been a solotion to this?? 

 

My blackberry 9900 would allow me to delete an email on my phone and it would also be deleted on GMAIL. 

 

Now with the new Blackberry OS,  I delete an email on my phone and the only action it does on GMAIL is removing it from the inbox, but it still appears in ALL MAIL, so after weeeks of this, there are litreally hundres of emails still in ALL EMAIL that i thought I had deleted already. 

 

 

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Super Contributor
elessar
Posts: 403
Registered: ‎12-02-2009
My Device: Z30 | Z10 | Playbook
My Carrier: Telus

Re: Delete Mail From Server Gmail-Imap-Account


hollywoodhenry wrote:

Hello,

 

Has there been a solotion to this?? 

 

My blackberry 9900 would allow me to delete an email on my phone and it would also be deleted on GMAIL. 

 

Now with the new Blackberry OS,  I delete an email on my phone and the only action it does on GMAIL is removing it from the inbox, but it still appears in ALL MAIL, so after weeeks of this, there are litreally hundres of emails still in ALL EMAIL that i thought I had deleted already. 

 

 


It's a matter of tweaking your Gmail settings to have the email go to Gmail Trash instead of All Mail.  The article at this link has the clearest desription I've seen..  This is working for me.

 

http://crackberry.com/how-get-gmail-delete-hub-without-archiving

 

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