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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎03-17-2013
My Device: BB Z10
My Carrier: rogers

Re: Delete email on BB10 but DO NOT DELETE from mail box

John, thanks for the reply.  I checked with my colleague and she doesn't have the personal folders setup as mentioned in your email.  I also had our IT person check and confirm that.  Further, he has checked the two setup and confirmed both BB10's are the same. 

 

He also confirmed that deleting an email from my BB10 also deletes it in Outlook on the server.  And on my colleagues phone, the email remains on the system when she deletes in on her BB10.

Guru II
Posts: 19,957
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2252; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Delete email on BB10 but DO NOT DELETE from mail box

Something is wrong with the sync on her device. Yours is working properly. There is no setting to delete on device and not on server.
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Trusted Contributor
Posts: 198
Registered: ‎09-28-2009
My Device: BlackBerry Classic
My Carrier: Verizon

Re: Delete email on BB10 but DO NOT DELETE from mail box

@drewread:

 

Your solution of turning off "display filed messages" is EXACTLY what I needed!!  I'm pretty manic about keeping a tidy inbox and Hub. I can keep a day's worth of stuff in my Hub without breaking out in hives but that's about it. Man LOL

I have found that with my iCloud email once I file a message in a subfolder it vanishes from my Hub almost instantaneously. Many thanks!!

Highlighted
Regular Contributor
Posts: 52
Registered: ‎12-19-2011
My Device: Z10, 9900, 9000 and PB
My Carrier: T-mobile

Re: Delete email on BB10 but DO NOT DELETE from mail box

All the above is true and distressing

BB techs say that the function of delete on server or delete on phone does not exist

Their response is that it is due to 'active sync' email

 

To get around this I have all my email accounts set to 'forward a copy' to a new account that is not available on the phone.

Therefore, if I accidentally delete an email on the phone, I still have the copy on the mail server that I can obtain from my PC or tablet or web mail. 

 

New Contributor
Posts: 6
Registered: ‎06-19-2009
My Device: Not Specified

Re: Delete email on BB10 but DO NOT DELETE from mail box

I have found that you can choose to delete from Handheld Only, Handheld and Server or Prompt under Display and Actions on the Hub BUT I am using the Microsoft Sync for my work e-mail and if I delete from Handheld only, it goes to my deleted folder in Outlook at work. Very annoying.

 

Contributor
Posts: 22
Registered: ‎08-27-2010
My Device: Z10
My Carrier: AT&T

Re: Delete email on BB10 but DO NOT DELETE from mail box

Where did you find that message. I have been looking for it. Thank you

Developer
Posts: 183
Registered: ‎05-18-2009
My Device: NA
My Carrier: NA

Re: Delete email on BB10 but DO NOT DELETE from mail box

Open hub

 

Open account 

 

Three dots > settings 

 

Display and Action

 

Bottom option

Trusted Contributor
Posts: 123
Registered: ‎08-23-2014
My Device: Z10
My Carrier: Claro

Re: Delete email on BB10 but DO NOT DELETE from mail box

http://www.blackberry.com/btsc/KB35669

http://www.blackberry.com/btsc/KB34912
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