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BlackBerry® Z10

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New Contributor
pcrossen
Posts: 7
Registered: ‎10-01-2012
My Device: Bold
My Carrier: Bel Mobility Canada

Deleted accounts not removed from Hub accounts list

 I havea FB account still showing in HUB on my new BB Z10.  Here is what happenned.

1.  my Z10 broke (cracked screen), but I was able to back it up.

2.  got a new Z10, and restored it using the backup from the old Z10

3.  It has kept the FB account. It also asked me to enter new pw for the FB account.

4.  I've added the FB PW, but it added a 2nd FB icon in HUB.

 

I have re-started the Z10, updated the HUB, and deleted FB and re-installed it - done all of this a few times, but that old FB icon remains, and when I enter info for the FB account, it creates a NEW FB icon, resulting in 2 FB icons.

 

Any ideas??  PLEASE...

 

Thank you.

 

Peter

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JSanders
Posts: 84,461
Likes: 22,912
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Deleted accounts not removed from Hub accounts list

You will most likely need to wipe your device and start again.

 

But, first:


pcrossen wrote:

 

I have re-started the Z10, updated the HUB, and deleted FB


You are not able to delete BOTH Facebook icons?




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New Contributor
pcrossen
Posts: 7
Registered: ‎10-01-2012
My Device: Bold
My Carrier: Bel Mobility Canada

Re: Deleted accounts not removed from Hub accounts list

no...

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New Contributor
pcrossen
Posts: 7
Registered: ‎10-01-2012
My Device: Bold
My Carrier: Bel Mobility Canada

Re: Deleted accounts not removed from Hub accounts list

I found a solution.  I deleted not just the FB account, but also the FB app.  both icons then disappeared, and i re-instlled the FB app.

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New Contributor
pcrossen
Posts: 7
Registered: ‎10-01-2012
My Device: Bold
My Carrier: Bel Mobility Canada

Re: Deleted accounts not removed from Hub accounts list

I found a solution. I deleted not just the FB account, but also the FB app. both icons then disappeared, and re-installed the FB app.
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JSanders
Posts: 84,461
Likes: 22,912
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Deleted accounts not removed from Hub accounts list

Perfect, that is what I was suggesting above... to delete the actual application itself.

 

Glad you got it.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.