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BlackBerry® Z10

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New Contributor
sthence
Posts: 8
Registered: ‎04-22-2013
My Device: Z10

Re: Device PIN Blocked - Please Help!

Thanks Sanders.

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New Contributor
sthence
Posts: 8
Registered: ‎04-22-2013
My Device: Z10

Re: Device PIN Blocked - Please Help!

I called Blackberry, they said they need PIN. However, I can't find PIN as the phone is blocked. How can I find PIN when the phone has this error? Thanks
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Enterprise SME
-BD-
Posts: 513
Registered: ‎05-15-2008
My Device: Z10

Re: Device PIN Blocked - Please Help!

It's printed under the battery

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New Contributor
sthence
Posts: 8
Registered: ‎04-22-2013
My Device: Z10

Re: Device PIN Blocked - Please Help!

https://www.dropbox.com/s/rx99evf21qmmr6q/Photo%202013-04-22%203%2026%2022%20PM%20%28HDR%29.jpg Thanks. However, there is no number under the battery (as you see in the above pic)
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JSanders
Posts: 85,603
Likes: 23,094
Solutions: 5,950
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Device PIN Blocked - Please Help!

[ Edited ]

Then someone has physically removed it.

 

Check the box the device came in, it's printed on the outside panel.

 

Or, do you have the box?

 

If not, then you're out of lock if you can't get the device to boot up.

 

Why won't it boot up, did I miss above where you said it won't boot up?




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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
sthence
Posts: 8
Registered: ‎04-22-2013
My Device: Z10

Re: Device PIN Blocked - Please Help!

Hi Sander,
When I bought, there is no box. You're right, the phone is unlock by the seller. The error is similar to the following pic:
http://i46.tinypic.com/iwiuqo.jpg
When the phone opens/ restarts, the message appears, & I can't do anything else
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JSanders
Posts: 85,603
Likes: 23,094
Solutions: 5,950
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Device PIN Blocked - Please Help!

1. You need to get your money back from the seller. That message normally is displayed when devices are reported lost or stolen. The IMEI will not get unblocked for any reason in those cases.

 

2. If you or the seller feel it is a mistake, they need to contact the original selling mobile network vendor and determine why the IMEI is blocked, and ask if it will be removed. That's a long shot. Do you even know who the original vendor is.. the branding might be on the device front or back door.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
gurcharan
Posts: 4
Registered: ‎02-21-2013
My Device: Z10

Re: Device PIN Blocked - Please Help!

Hi sthence

I was able to fix my problem by contacting blackberry directly. It took 4 calls to rogers to get someone who gave me the number. Rogers said there was no block on their end and it's on blackberry side. When I called Em they had to escalate to their NOC who removed the block. The number I called is1-877-255-2377. Hope that helps mate. Good luck.
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JSanders
Posts: 85,603
Likes: 23,094
Solutions: 5,950
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Device PIN Blocked - Please Help!

Thanks, gurcharan




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Enterprise SME
-BD-
Posts: 513
Registered: ‎05-15-2008
My Device: Z10

Re: Device PIN Blocked - Please Help!


sthence wrote:
Hi Sander,
When I bought, there is no box. You're right, the phone is unlock by the seller. The error is similar to the following pic:
http://i46.tinypic.com/iwiuqo.jpg
When the phone opens/ restarts, the message appears, & I can't do anything else

If you can't get into the OS then the only other way I can think of to get the PIN would be to plug it into USB on your comptuer and see what PIN the device manager is listing.

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