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BlackBerry® Z10

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New Contributor
sthence
Posts: 8
Registered: ‎04-22-2013
My Device: Z10

Re: Device PIN Blocked - Please Help!

[ Edited ]

@JSanders: the seller doesn't pick up my call as well as doesn't reply my messages. He even blocks my phone number. Today, I ask many different carriers in Canada, and know that Rogers is the original mobile network.

@BD: your idea is great. I now can know the PIN of this Z10

@Gurcharan: thanks for your comment. Does Blackberry charge your any fee?

 

I called Blackberry 3 times today, and in the last times, they said there is a confliction of accounts and transferred my call to Rogers. Person in Rogers recommended me to do factory reset by using Blackberry Link. However, after restoring factory settings 2 times, the phone still has the same problem (device pin blocked).

 

One of the important information is that after purchasing the phone on Kijiji, I registered a Blackberry ID account on this phone. At that moment I could use my playbook to call my Z10 easily. However, few days later, device PIN is blocked

JSanders
Posts: 87,246
Likes: 23,326
Solutions: 6,027
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Device PIN Blocked - Please Help!

Caveat emptor.

 

Rogers is wrong, doing a factory reset will not resolve this.

I'd try calling BlackBerry back again.




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New Contributor
sthence
Posts: 8
Registered: ‎04-22-2013
My Device: Z10

Re: Device PIN Blocked - Please Help!

[ Edited ]

Blackberry said my phone is suspended by the carrier

I spent lots of money to buy the phone on Kijij and then can't use it. blocking the blackberry phone is not fair at all.

JSanders
Posts: 87,246
Likes: 23,326
Solutions: 6,027
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Device PIN Blocked - Please Help!

Well, to the person who lost the device and reported it, it's the right thing.

And the finder sold it.

 

You got taken.

 

Make sure devices you buy off the internet from places like eBay, Kijii, CraigsList are from KNOWN trusted sellers.

Use something like PayPal for payment so that you have redress should the device not be in working order.

 

Sorry for your loss.

 

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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Enterprise SME
-BD-
Posts: 567
Registered: ‎05-15-2008
My Device: Z10

Re: Device PIN Blocked - Please Help!


sthence wrote:

Blackberry said my phone is reported as lost.

I spent lots of money to buy the phone on Kijij and then can't use it. blocking the blackberry phone is not fair at all.


There was a good chance that it was stolen just from the fact that the seller took the effort to remove the identifying information off the back of the devcie under the battery. 

I would advise going after the seller for your money back.  The phone that they sold you was not theirs to sell.

New Contributor
sthence
Posts: 8
Registered: ‎04-22-2013
My Device: Z10

Re: Device PIN Blocked - Please Help!

Hi BD,

However, the seller doesn't pick up my call or reply my messages. I have his phone number. The seller may be report his phone as lost, and BB block my phone.

JSanders
Posts: 87,246
Likes: 23,326
Solutions: 6,027
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Device PIN Blocked - Please Help!

Or, person A lost the device (or it was stolen).

Person B finds it, and sells it.

Person C (you) get stuck with a bad device

 

Person B (the seller) hides, because he knows it is a bad device.

 

Caveat emptor




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
CAMOBAP
Posts: 10
Registered: ‎04-22-2013
My Device: Torch 9800

Re: Device PIN Blocked - Please Help!

My provider haven't a relationship with Blackberry Care.

1. Can http://us.blackberry.com/support/programs/technical/incident.html#tab-1 this help me in case "Device PIN blocked" (I'm have original box and all needed information)?
2. My english speaking skill is not good. Are specialists from support can speak on russian?

 

Thanks

JSanders
Posts: 87,246
Likes: 23,326
Solutions: 6,027
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Device PIN Blocked - Please Help!


CAMOBAP wrote:

My provider haven't a relationship with Blackberry Care.

1. Can http://us.blackberry.com/support/programs/technical/incident.html#tab-1 this help me in case "Device PIN blocked" (I'm have original box and all needed information)?
2. My english speaking skill is not good. Are specialists from support can speak on russian?

 

Thanks


Sorry, I do not know the answer to those questions.

 

You might first try calling: 

Europe: +44 1753 558400
Worldwide: +1-647-426-1108




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
CAMOBAP
Posts: 10
Registered: ‎04-22-2013
My Device: Torch 9800

Re: Device PIN Blocked - Please Help!


sthence wrote:
I called Blackberry, they said they need PIN. However, I can't find PIN as the phone is blocked. How can I find PIN when the phone has this error? Thanks

How you did this?