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BlackBerry® Z10

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New Contributor
Craig_baker
Posts: 3
Registered: ‎02-25-2013
My Device: Z10
My Carrier: Orange UK

Device Pin Blocked ( Z10 )

Hi,

 

I wonder if anyone can help..

 

I purchased a Z10 and sent it out to my wife, on entering her sim it says 'Device Pin Blocked' and stops her from doing anything.

 

Item is brand new, unused, direct from a retail store in the uk, but is now with my wife in Singapore.

 

any suggestions as to what it is or how to get it functional please?

 

 

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JSanders
Posts: 85,148
Likes: 23,024
Solutions: 5,924
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Device Pin Blocked ( Z10 )

Was the device unlocked for use on a mobile network other than the one from which it was branded?

Where did you purchase the device? You should call them and give them the PIN to ask them to check the PIN in case it had been reported lost or stolen.




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New Contributor
Craig_baker
Posts: 3
Registered: ‎02-25-2013
My Device: Z10
My Carrier: Orange UK

Re: Device Pin Blocked ( Z10 )

Item was purchased in phones4U as a sim free phone for use on any network.

 

Was sealed .. so surely not lost or stolen ..

 

I can contact 4u, but i believe they will come some nonesense about it being more than 14 days old and not their problem.

 

Frustrating, wasnt a cheap paperweight :smileysad:

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JSanders
Posts: 85,148
Likes: 23,024
Solutions: 5,924
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Device Pin Blocked ( Z10 )

Why? Have you waited 14 days?

You can still call them, don't you have this consumer protection rights in the UK? A PIN blocked device would be replaced or refunded for sure.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
Craig_baker
Posts: 3
Registered: ‎02-25-2013
My Device: Z10
My Carrier: Orange UK

Re: Device Pin Blocked ( Z10 )

Its not that i have waited 14 days, but by the time my sife can ship it back from singapore its going to likely be more than 14 days..

 

I will try callign 4u, see what they suggest, if not i;ll have to argue fit for purpose i guess

 

 

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JSanders
Posts: 85,148
Likes: 23,024
Solutions: 5,924
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Device Pin Blocked ( Z10 )

Exactly, call them now, to establish the beginning of the request (within the 14 day period).

Doesn't matter, if the device is blocked or they sold you a faulty device, they'd need to replace it regardless.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
dmitrik
Posts: 8
Registered: ‎10-17-2011
My Device: 9900
My Carrier: MTS

Re: Device Pin Blocked ( Z10 )

Solve this?

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