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BlackBerry® Z10

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Contributor
gregcoad
Posts: 34
Registered: ‎11-11-2008
My Device: Not Specified

Device memory filling up

I keep getting pop-ups telling me that the device memory is almost full and that I should consider moving some files to my sdcard.  Sounds easy right...  Well, there are no substantial files on the device memory from what I can tell.  A few pictures and misc. browser downloads.  The problem seems to be that there is no way to tell many of the applications (including the ones native to the OS) where to store files.  They all seem to default to the device with no option to designate the sdcard as the storage location.  Examples are:

 

1.  Browser downloads (these can be deleted easily enough)

2.  Podcasts (there is no folder anywhere on the device or sdcard that I can see for podcasts and the applications that I have tried for podcasts all have no option for sdcard storage)

3.  DropBox Pinned folders.  (If I select "Pin DropBox" option, all of my DropBox files are synced to my device to some hidden location in the built-in device storage.  No option for sdcard usage is given)

 

So a couple of questions:

 

1.  Why don't all applications have the option to allow the user to designate where data is to be stored??  Seems that this is common across many (all) applications which leads me to believe that this is a limitation of the current API.

2.  What happens when my device memory hits 100% usage?  

 

I feel like there is nothing I can do to get rid of the constant annoying pop-up other than to "Unpin DropBox" or start deleting podcasts.  Both of these solutions would represent major sacrifices in functionality in my view.  What is BlackBerry doing to remedy this issue?

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Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Device memory filling up

Hello,

Please specify your device, OS level, and mobile service provider. You've posted this in the Z10 arena, but what you describe is definitely not BB10-like symptoms. So I just want to be sure before anyone proceeds.

Thanks and let us know!

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Contributor
gregcoad
Posts: 34
Registered: ‎11-11-2008
My Device: Not Specified

Re: Device memory filling up

Z10 on Telus. 10.0.85.

It is absolutely BB10 behavior. There is no option that allows the user to designate where some of these files are stored. Browser downloads, podcasts, and DropBox pinned files are just a few examples of data which the user has no control over.
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New Contributor
milin
Posts: 5
Registered: ‎03-09-2013
My Device: bakberry z 10

Re: Device memory filling up

exactly, even i am having the same issue with my z10. When i purchased the phone i had 12.3 GB of free memory and now it has come down to 10.4 GB free that too without installing or downloading anything. Whwn checked in settings, it shows OTHER DATA used 5.5 GB. No idea where is this data stored on phone. The only thing that i know is that device software is built on flash(internal)memory thats why it shows free meemory as 12.3 GB when you purchase the phone.

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Forums Advisor III
drewread
Posts: 1,035
Registered: ‎02-07-2013
My Device: Z10

Re: Device memory filling up

Sounds like the recent software updates may use more memory? Not sure exactly what the issue with that is.. all seems to be working fine for me. :smileyhappy: I have 16GB total and 10GB free.. and I don't have any issues with that..

 

What exactly is the issue?

-: DrewRead :-
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JSanders
Posts: 85,301
Likes: 23,053
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Device memory filling up


milin wrote:

 Whwn checked in settings, it shows OTHER DATA used 5.5 GB. No idea where is this data stored on phone.


I also show "other data 5.6gb" used. The other can include OS files, the apps (and there are many pre-loaded), and a great deal of data synced to your device over the first few days in connecting contacts, social media contacts, etc., and lots of databases such as media cache files.




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Contributor
gregcoad
Posts: 34
Registered: ‎11-11-2008
My Device: Not Specified

Re: Device memory filling up

Read the initial post please. We all know that the OS and apps take up space. That's not what the question was about.
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JSanders
Posts: 85,301
Likes: 23,053
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Device memory filling up


gregcoad wrote:
Read the initial post please.

Understood. I was replying to milin.

 

To your initial post and follow up statement, you're right, there is no control over where some of this app data and such is stored.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Forums Advisor III
drewread
Posts: 1,035
Registered: ‎02-07-2013
My Device: Z10

Re: Device memory filling up

@gregcoad,

 

I am not seeing a pop up saying that my memory is low, perhaps a call to your carrier's Blackberry support team may be in order? :smileyhappy:

-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it. :smileyhappy:
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Contributor
gregcoad
Posts: 34
Registered: ‎11-11-2008
My Device: Not Specified

Re: Device memory filling up

You will once you get to 95% full. I'd like someone from BlackBerry to tell me what happens when you get to 100%. Seems that this is a major shortfall of the BB10 OS.
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