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BlackBerry® Z10

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Contributor
derc
Posts: 35
Registered: ‎04-13-2012
My Device: BB Z10
My Carrier: Telecom NZ

Download Skype to Z10 - Error message appears " Error Installing Application "

I deleted the Skype app by accident - went to BB World and downloaded the Skype app - it downloaded and commenced installing 75% through the message appeared Error Installing Application

The Skype app appear but never initiallised - I deleted it - shut down the Z10 and restarted and tried again only to see the same result

I would appreciate learning what i need to do to have Skype installed again please

Thanks

David 

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Hall of Famer II
sdgardne
Posts: 47,704
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Download Skype to Z10 - Error message appears " Error Installing Application "

Hi and Welcome to the Community!

I suggest that you clear the AppWorld application cache.

  • KB24714 How to clear cache for BlackBerry World on BlackBerry smartphones and the BlackBerry PlayBook tablet

Hopefully it'll work for you! Good luck and let us know!


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Contributor
derc
Posts: 35
Registered: ‎04-13-2012
My Device: BB Z10
My Carrier: Telecom NZ

Re: Download Skype to Z10 - Error message appears " Error Installing Application "

I followed your instructions and then downloaded SKYPE through BBWorld : it downloaded, Installing asked for permissions clicked Accept : Error installing application

Looked under BBWorld app was listed under installed clicked open : accept permissions : Initialising Please wait ...

Does not open

??????

Do you have another solution

Thanks

David

 

 

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Hall of Famer II
sdgardne
Posts: 47,704
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Download Skype to Z10 - Error message appears " Error Installing Application "

Hmmm...if it were me, the next thing I'd try is to:
1) Manually remove the app
2) Clear the BBWorld cache again
3) Reboot the BB (NOT a normal shut down, but just pull the battery)
4) Restart the BB and try the installation again

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
derc
Posts: 35
Registered: ‎04-13-2012
My Device: BB Z10
My Carrier: Telecom NZ

Re: Download Skype to Z10 - Error message appears " Error Installing Application "

Thank you for prompt reply. I followed adove instructions. Unfortunately Skype downloads and installs but when I go to Open this App it ask for Permissions I click Accept then it shows InItialising Please wait - then the screen reverts back to BBWorld - is there a problem with permissions ?? or what is Initialising ??

I downloaded another app from BBWorld and there was no problem

Is there another App similar to Skype that I could download ??

Thanks for yr assistance to date

Look forward to your reply

Regards

David

 

 

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Hall of Famer II
sdgardne
Posts: 47,704
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Download Skype to Z10 - Error message appears " Error Installing Application "

Did Skype ever work on your device before? You started with saying you'd accidentally deleted it, but didn't quite say if it had actually worked before. Sometimes, an icon might not actually be an installed app, but rather a shortcut to install the app...if that's what you deleted and the app never actually worked, then that could explain what is going on, and something else is actually the cause.

Is your BB a personal or company device? Associated with BES?

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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Contributor
derc
Posts: 35
Registered: ‎04-13-2012
My Device: BB Z10
My Carrier: Telecom NZ

Re: Download Skype to Z10 - Error message appears " Error Installing Application "

On thinking about your first scenario I now think that is correct. I would have downloaded the Skype App awhile ago prior to us going overseas - did not open it to see that it actually worked - but we also took our laptop and used skype on it rather than Z10. In last few days there was an update came through and I went ahead installing update and the red line appeared indicating Error - on hindinsight I now do nt think that Skype was ever installed correctly. Because the error appear I have deleted all trace of Skype

The Z10 is personal but setup to receive both private and business emails

If there is something else within the Z10 that needs attention please advise

I have downloaded WeChat to see if that is similar to Skype

If I cannot for some reason have Skype downloaded and working on Z10 do you know of a similar or better App that I should installed - I was only needing free calls and to be able to physical talk to the person that i phoned

look forward to your excellent advice

Thanks

Regards

David

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Hall of Famer II
sdgardne
Posts: 47,704
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Download Skype to Z10 - Error message appears " Error Installing Application "

So now I am a little more unsure...when, exactly, does the error present? During the installation process via BBWorld? Of after when attempting to launch the app?

I was able, on my Z30 (10.2.1.3175), to successfully install Skype, but I did not actually launch it. On my Z10 (10.2.1.2234), I also can successfully install Skype from BBWorld, and on this device I did actually launch it successfully, but only to the point where it wants me to provide login credentials.

And, just to be clear on the process:

  1. I select Skype from BBWorld
  2. Click the button to download and install
  3. Watch the download progress bar get to 100%
  4. Watch the install progress bar get about halfway, at which point it asks to Accept something and then completes
  5. Finally the screen changes back to the catalog screen, but the button has changed to "Open".

At that point, the app is fully installed to the device.

So, if this error presents to you during install, I have now successfully gotten past that, and something about your device is preventing it. What OS level is your Z10 on? If it's older than mine, then I recommend updating your OS -- app compatibility has improved as the OS has evolved.

As for company versus personal...just to be clear, you don't have "work" and "personal" "spaces" on your device. You have no selections for that anywhere, right? That's how you tell if your device is associated to a BES environment, and if it is that BES IT Policy could be what is blocking this. Further, you can check on an IT Policy via this procedure:

  • Article ID: KB30076 How to check for an IT Policy on a BlackBerry smartphone

If there is an IT Policy and you are part of a BES environment, then you should talk to your BES admins about if perhaps they are blocking this.


As for alternatives, if it's BB to BB, then BBM voice/video would be the way to go. If it's to non-BB, then once (if) they roll out BBM voice/video for non-BB platforms, that could be a way to go. I haven't yet tried out Google Hangouts on BB10 yet, but I actually prefer that video chat service over Skype (but, I admit that I've not used Skype in a few years now, so perhaps it's improved over what problems it used to have).

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
derc
Posts: 35
Registered: ‎04-13-2012
My Device: BB Z10
My Carrier: Telecom NZ

Re: Download Skype to Z10 - Error message appears " Error Installing Application "

Thanks for your detailled response

My Z10 has Software Release 10.2.1.2941 and OS Version 10.2.1.3175

Followed instructions re IT Policy Settings, About, Category dropdown box only see : General, Hardware, OS, Network, Sim Card, Legal, Regulatory Approvals, Device name.- no Blackberry Balance showing

In BBWorld click Skype and it downloads : the bar is blue and goes all the way accross. During install process about halfway stops and asks to Accept - click accept - and then the bar still blue keeps moving but at about 75% over it turns Red : Error installing application. Under Installed applications in BBW the Skype logo is there click the Open button and asks to Accept click and immediately shows Initialising please wait. Then it reverts to BBW catag screen. Unfortunately it does not launch

Hopefully my detail about will assist you in identifying the problem

Regards

David

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Hall of Famer II
sdgardne
Posts: 47,704
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Download Skype to Z10 - Error message appears " Error Installing Application "

Interesting. Well, on my Z30 with .3175, it installed just as well as on my Z10. But, I can't get .3175 for my Z10 just yet...been trying all weekend, and have noticed that several carriers which had released it have pulled it and fallen back to a prior version for Z10. Given this and other issues I've heard about, I'm starting to wonder if .3175 has some significant issue for Z10, while it's fine on other models.

From what you say, my next recommendations will be more destructive, so be sure you have a full backup as well as full documentation of your configuration (in case you need to manually recover without doing a restore from the backup). You'd start with an on-device WIPE, then a ResetToFactory via LINK, then an OS reload via LINK, then an OS reload via AutoLoader, then a fallback to a prior OS level. After each, you'd configure only the bare minimum (BBID) items and proceed immediately to installing Skype...only when successful do you proceed with more configurations, restores, etc. If that one fails with Skype, then you move to the next one. Tedious, I know...but I've no other ideas now, and cannot replicate your exact configuration since I can't get .3175 for my Z10.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.