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BlackBerry® Z10

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Trusted Contributor
MikeScully
Posts: 227
Registered: ‎10-01-2010
My Device: Z10
My Carrier: Bell Mobility

E-Mail question (Deleting e-mails)

On previous BB handhelds, when deleting a POP e-mail, the option was always to delete on "mailbox and handheld" or just "On handheld"...   That doesn't seem to be available now..  Or is there something in setup I've missed ??

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Contributor
jed0624
Posts: 26
Registered: ‎02-09-2013
My Device: Z10
My Carrier: Bell

Re: E-Mail question (Deleting e-mails)

I am having this same issue and have contacted provider twice went to Blackberry support and no answer yet. I am also twitted Blackberry help.

 

I would really like the answer to this one as well

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Trusted Contributor
MikeScully
Posts: 227
Registered: ‎10-01-2010
My Device: Z10
My Carrier: Bell Mobility

Re: E-Mail question (Deleting e-mails)

Thanks for the reply !!  Please let me (us) know if/when you hear any news...

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Contributor
jed0624
Posts: 26
Registered: ‎02-09-2013
My Device: Z10
My Carrier: Bell

Re: E-Mail question (Deleting e-mails)

Do you know what the sync interval is for?  I was wondering if turned that to manual if it would not then delete from server but I dont know if you make it manual if you then don receive any emails.

 

Emails came instantly on previous versions of BB (torch that I had)

 

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Guru I
John_Clark
Posts: 15,122
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1052; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: E-Mail question (Deleting e-mails)

If you set that to manual then you'll have to manually check for new mail. The option to delete on handheld or both is gone. Sorry. That's how this system works. The Z10 has a true email client and mirrors the mail server.
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Contributor
jed0624
Posts: 26
Registered: ‎02-09-2013
My Device: Z10
My Carrier: Bell

Re: E-Mail question (Deleting e-mails)

Okay .. so is there a way to get emails instantly instead of the lowest interval setting of 15 minutes?  That seems a step backwards in technology

 

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Guru I
John_Clark
Posts: 15,122
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1052; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: E-Mail question (Deleting e-mails)

There is if your email provider offers IMAP IDLE or ActiveSync. Otherwise the device will have to poll at the interval you set.
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Contributor
jed0624
Posts: 26
Registered: ‎02-09-2013
My Device: Z10
My Carrier: Bell

Re: E-Mail question (Deleting e-mails)

So why would this be different on Z10?  Do I have to change a setting if they do?

 

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Guru I
John_Clark
Posts: 15,122
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1052; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: E-Mail question (Deleting e-mails)

Because the old BB used the BIS system for polling and depending on the provider would give nearly instant push mail or, in many cases, had up to 20 minute delay.

Who is your email provider?
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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
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Contributor
jed0624
Posts: 26
Registered: ‎02-09-2013
My Device: Z10
My Carrier: Bell

Re: E-Mail question (Deleting e-mails)

Rogers.

 

Do you know also how to stop it from flipping to lanscape when I hold it in portrait mode?

 

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