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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎03-03-2011
My Device: Not Specified

Emails will NOT delete from the server

Hello,

 

My issue is I have a gmail account setup on my phone. When I delete the emails from my phone it actually doesn't delete the emails from the main server account also. What it does is that it hides them, so when I access my gmail on the webserver, I have to actively look for them and manually delete them from there too.

 

This wasn't the case in the previous phones. Anyone tell me what is going wrong?

 

Thanks

Posts: 89,768
Likes: 23,828
Solutions: 6,135
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Emails will NOT delete from the server

Are they only being marked as read?

Are they not being moved to a trash folder?




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New Contributor
Posts: 3
Registered: ‎03-03-2011
My Device: Not Specified

Re: Emails will NOT delete from the server

They are not being moved to a trash folder.

 

They are also not being marked as read, but they are automatically being archived if I delete them from my phone. I then have to actively search for the mails I just deleted from my phone, find them, they are still unread, and then delete them from the web server also.

Posts: 89,768
Likes: 23,828
Solutions: 6,135
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Emails will NOT delete from the server

oh ok , so you're not reading them first, just deleting and marked as archived.

 

Huh. Just looked, and it's the same on my gmail, never realized that. Gmail is only archiving not moving them to trash or fully deleting. That's a Gmail policy.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code