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BlackBerry® Z10

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New Contributor
abelanthony
Posts: 2
Registered: ‎07-09-2013
My Device: Blackberry z10

Errors on Blackberry Messenger since 6 July 2013

Hi...

I am using Blackberry Z10 with the OS 10. Couple days ago, blackberry messenger seemed not working. I couldn't connect and send message, change my status, and even I can't change my display picture. I know Blackberry Messenger had problems on the 3rd of July, and they said it had been fixed. But still today on the 9th of July, I still can;t use my BBM. I have restart and all and those methods didn't help. 

Anyone has the same problem??

Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Errors on Blackberry Messenger since 6 July 2013

Hi abelanthony and welcome to the BlackBerry Support Community Forums!

 

Can you send me your BlackBerry PIN via Private Message? I would like to see if any changes have been made to your services, that would effect your BBM messaging.

 

Thanks.

 

-CptS

 

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Forums Advisor III
RobGambino
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30

Re: Errors on Blackberry Messenger since 6 July 2013

[ Edited ]

abelanthony wrote:

Hi...

I am using Blackberry Z10 with the OS 10. Couple days ago, blackberry messenger seemed not working. I couldn't connect and send message, change my status, and even I can't change my display picture. I know Blackberry Messenger had problems on the 3rd of July, and they said it had been fixed. But still today on the 9th of July, I still can;t use my BBM. I have restart and all and those methods didn't help. 

Anyone has the same problem??


abelanthony you might want to take your # off profile, If you want to edit to input the correct info click 'My Settings" then click on "Personal Information" remove your # then put carrier info 

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New Contributor
tunniehog
Posts: 2
Registered: ‎10-09-2013
My Device: blackberry Z10

Re: Errors on Blackberry Messenger since 6 July 2013

Hi I'm using BlackBerry Z10. Whenever I change my display picture on BlackBerry Messenger my contacts cannot see it, because it can change,it only change on my device. I need help as soon as possible.
Guru III
knottyrope
Posts: 30,916
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Errors on Blackberry Messenger since 6 July 2013


tunniehog wrote:
Hi I'm using BlackBerry Z10. Whenever I change my display picture on BlackBerry Messenger my contacts cannot see it, because it can change,it only change on my device. I need help as soon as possible.

try changing your name in BBM like adding a dash or period to the end and see if it updates after

 




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New Contributor
tunniehog
Posts: 2
Registered: ‎10-09-2013
My Device: blackberry Z10

Re: Errors on Blackberry Messenger since 6 July 2013

I tried this option and it's still not working.