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BlackBerry® Z10

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New Member
Makoiche
Posts: 1
Registered: ‎03-10-2013
My Device: z10
My Carrier: unlocked. ....MTN Nigeria

Errror message in Nigeria

I got an unlocked z10 im nigeria but Im having problems with the de setup. At de warranty stage I get a &quot; No network connection change your settings&quot; message. I have an active wi-fi connection which the device recognizes. But the warranty doesn't load up so the &quot;agree and do not agree&quot; options are greyed out.<br>What do I need to do?
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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Errror message in Nigeria

Hey Makoiche,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Is your SIM card currently in the BlackBerry Z10 when going through the setup?  Even when you're connected to the Wi-Fi network, it does not load up the warranty information or countries?

 

If the issue does persist, I suggest contacting your network service provider and ask to be transferred to BlackBerry so we can gather some logs on this issue.

 

Let me know if you have any more questions.

 

Cheers.

 


-ViciousFerret


 


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