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BlackBerry® Z10

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New Contributor
fonoid
Posts: 6
Registered: ‎08-14-2013
My Device: Z10
My Carrier: Rogers

Evernote has disappeared from Remember!

Have been using this app in my Z10 since the spring. Today I went to access it and nothing was there -although either it or Evernote thinks it is. 

 

In checking further I get this message: Your account is currently configured with the username (blank). The message also states the authentication is valid and that I can find Evernote notebooks in the Remember app.

 

Well, as stated, no, I can't. The app has flown the coop.

 

Maybe I somehow erased it in error? Don't know if that is even possible.

 

Anybody any ideas how to fix this?

 

Muchas gracias.

 

fonoid
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BlackBerry Technical Advisor (Retired)
Goose947
Posts: 134
Registered: ‎05-16-2013
My Device: Q10/9900/9790
My Carrier: Rogers

Re: Evernote has disappeared from Remember!

Hello fonoid,

Welcome to the BlackBerry Support Community Forums.

 

What is the name of the application that is now missing from the BlackBerry Z10 smartphone?

 

What is the action you are trying to complete with the application (Create a Note)?

 

 Also can you please indicate the software version of the BlackBerry Z10 smartphone?

 

The software version can be found in the following location:

 

Settings>About>Category "OS"


Goose947


 


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New Contributor
fonoid
Posts: 6
Registered: ‎08-14-2013
My Device: Z10
My Carrier: Rogers

Re: Evernote has disappeared from Remember!

The app that has disappeared is Evernote in Remember.

 

I usually add and delete information on my desktop or laptop and use the Z10 for lookup when away from either of the two computers.

 

Software version is 10.1.0.4181 on the STL100-3 model.

 

Thanks.

 

fonoid

fonoid
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BlackBerry Technical Advisor (Retired)
Goose947
Posts: 134
Registered: ‎05-16-2013
My Device: Q10/9900/9790
My Carrier: Rogers

Re: Evernote has disappeared from Remember!

Hello fonoid,

Have you removed the Evernote Account from your integrated Accounts on the BlackBerry Z10 smartphone? If you navigate to Setting>Accounts do you see the Evernote Account listed?

 

If so it should say "Evernote>NoteBooks in the Remember app"

 

I look forward to your reply


Goose947


 


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New Contributor
fonoid
Posts: 6
Registered: ‎08-14-2013
My Device: Z10
My Carrier: Rogers

Re: Evernote has disappeared from Remember!

Yes, it does say Evernote

                         kurtchristie

                         Notebooks in the Remember app 

 

And when I go there up pops a page that says:

 

"Your account is currently configured with the user name 'kurtchristie'.

The authentication with the Evernote service is still valid. No setting changes are required. You can find your Evernote notebooks in the Remember app."

 

But, when I go to the Remembrer app, nothing is there except a white, blank page. When I tap the Folders icon at the bottom I get a Folders and Entries option page. Tapping either gets me only a white, blank page. Evernote is just not there.

 

Thanks for you continuing help.

 

fonoid

 

 

 

fonoid
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BlackBerry Technical Advisor (Retired)
Goose947
Posts: 134
Registered: ‎05-16-2013
My Device: Q10/9900/9790
My Carrier: Rogers

Re: Evernote has disappeared from Remember!

Hello fonoid,

Have we attempted to delete the Evernote integrated account and re-add it?

 

To remove the account you will need to enter the Settings application and navigate to Accounts.

 

Select the Evernote account and the delete function will be at the button of the screen. (Trash Bin)

 

Once the account has been removed you can re-add the account using the Add Account function in Settings>Accounts

 


Goose947


 


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New Contributor
fonoid
Posts: 6
Registered: ‎08-14-2013
My Device: Z10
My Carrier: Rogers

Re: Evernote has disappeared from Remember!

I have just deleted and the added back the Evernote app, re-authorized it as required, and.....nothing.

 

The app does not show up in Remember. Nothing is in Remember. It is blank, as before.

 

Remember, along with Note Pad, Password Keeper and a few other apps, is in a Folder called Notes. Would that affect anything? 

fonoid
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BlackBerry Technical Advisor (Retired)
Goose947
Posts: 134
Registered: ‎05-16-2013
My Device: Q10/9900/9790
My Carrier: Rogers

Re: Evernote has disappeared from Remember!

Hello fonoid

 

If you log into the Evernote website and view your account do you see your notes and folders listed?


Goose947


 


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New Contributor
fonoid
Posts: 6
Registered: ‎08-14-2013
My Device: Z10
My Carrier: Rogers

Re: Evernote has disappeared from Remember!

Yes, Goose947, I log in and add notes on my desktop and laptop.
I am a Linux guy so use Evernote web. This does not work on the Z10 since the type does not expand so it is unreadable.
fonoid
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BlackBerry Technical Advisor (Retired)
Goose947
Posts: 134
Registered: ‎05-16-2013
My Device: Q10/9900/9790
My Carrier: Rogers

Re: Evernote has disappeared from Remember!

The next option you could take is to reload the operating system of the device and attempt to re-add the Evernote account. From the information provided and the symptoms of the issue it is impossible to say if the issue is device related to Evernote account related.

 

Please find the steps to reload the BlackBerry Z10 smartphone below:


*Note before reloading the BlackBerry Z10 smartphone software please backup the data stored on the BlackBerry Z10 smartphone using BlackBerry Link.

BlackBerry Link can be downloaded and installed from the below site:

www.blackberry.com/blackberrylink

To backup the BlackBerry Z10 smartphone Software please follow the below steps:

Windows/Mac

1.On your computer, open BlackBerry Link.
2.Connect your device to your computer using a USB cable.
3.At the bottom of the screen, click your device.
4.Click the Settings icon. In the Settings view, in the left pane, click Back Up Now.

Note: You can select data to include in your backup files by selecting specific data in the Settings view.

Alternatively, the following steps can also be performed:

1.To back up your device data, you can also click beside your device at the bottom of your screen. Click Back Up.

To reload the BlackBerry Z10 smartphone software please follow the below steps:

1.Open BlackBerry Link.
2.Connect the smartphone using the micro USB cable.
3.At the bottom of the BlackBerry Link window, click the Computer tab.
4.Select settings.
5.Under Reload Device Software, select Reload.
6.Follow the on-screen instructions.

Once the BlackBerry Z10 smartphone smartphone has been reloaded please attempt to test to see if the issue can be reproduced. Please re-add the Evernote account before restoring your data to the device.

I look forward to your reply


Goose947


 


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