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BlackBerry® Z10

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New Contributor
joey-germany
Posts: 5
Registered: ‎06-14-2013
My Device: Z10
My Carrier: T-Mobile

Every Charging, the Z10 reboots! :-(

Who else also has the same problem?!

My Z10 works fine at all!

 

But I'm sick of that one problem:

Everytime - really everytime I charge my Z10, it reboots!

I allways have to enter my pin - and it's fine again... but that sucks! :-(

 

Is that a problem BB knows, or am I the only one with that kind of promblem?!

My Z10 is a STL100-2 with software version 10.1.0.273

 

Is there anything I can do to get that thing running without rebooting?!

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BlackBerry Technical Advisor (Retired)
Goose947
Posts: 134
Registered: ‎05-16-2013
My Device: Q10/9900/9790
My Carrier: Rogers

Re: Every Charging, the Z10 reboots! :-(

Hey joey-germany

Welcome to the BlackBerry Support Community Forums.


The next steps I would take in order to help resolve the issue you are having are to reload the BlackBerry Z10 smartphone device software.

*Note before reloading the BlackBerry Z10 smartphone software please backup the data stored on the BlackBerry Z10 smartphone using BlackBerry Link.

BlackBerry Link can be downloaded and installed from the below site:

www.blackberry.com/blackberrylink

To backup the BlackBerry Q10 smartphone Software please follow the below steps:

Windows/Mac

1.On your computer, open BlackBerry Link.
2.Connect your device to your computer using a USB cable.
3.At the bottom of the screen, click your device.
4.Click the Settings icon. In the Settings view, in the left pane, click Back Up Now.

Note: You can select data to include in your backup files by selecting specific data in the Settings view.

Alternatively, the following steps can also be performed:

1.To back up your device data, you can also click beside your device at the bottom of your screen. Click Back Up.

To reload the BlackBerry Z10 smartphone software please follow the below steps:

1.Open BlackBerry Link.
2.Connect the smartphone using the micro USB cable.
3.At the bottom of the BlackBerry Link window, click the Computer tab.
4.Select settings.
5.Under Reload Device Software, select Reload.
6.Follow the on-screen instructions.

Once the BlackBerry Z10 smartphone smartphone has been reloaded please attempt to test to see if the issue can be reproduced.

I look forward to your reply


Goose947


 


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Be sure to click Like! for those who have helped you.

Click Accept as Solution for posts that have solved your issue(s)!


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Forums Advisor II
scrannel
Posts: 758
Registered: ‎04-01-2009
My Device: Z10 10.2.1.2228
My Carrier: T-Mo USA

Re: Every Charging, the Z10 reboots! :-(

[ Edited ]

I think this issue is not usual.  However, I was using a Motorola car charger and had to stop using it because it would 99% of the time, reboot my phone.  Stopped using it, phone stopped rebooting... and I have no idea why. 

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New Contributor
joey-germany
Posts: 5
Registered: ‎06-14-2013
My Device: Z10
My Carrier: T-Mobile

Re: Every Charging, the Z10 reboots! :-(

Hi Scrannel, thanks for your comment. I use the original BlackBerry charger. I'll try the advice of @goose947.
Thanks therefore.

I'll keep you updated.

I love my Z10 s
- it'll be the iPhone-killer!
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New Contributor
rajib77
Posts: 8
Registered: ‎07-21-2013
My Device: z10
My Carrier: rogers

Re: Every Charging, the Z10 reboots! :-(

Hi,
I have the same problem. Did the sw reload fix the issue?

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New Contributor
rajib77
Posts: 8
Registered: ‎07-21-2013
My Device: z10
My Carrier: rogers

Re: Every Charging, the Z10 reboots! :-(

BTW, my sw version is 10.1.0.273 as well.
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