06-14-2013 11:25 AM
Who else also has the same problem?!
My Z10 works fine at all!
But I'm sick of that one problem:
Everytime - really everytime I charge my Z10, it reboots!
I allways have to enter my pin - and it's fine again... but that sucks! :-(
Is that a problem BB knows, or am I the only one with that kind of promblem?!
My Z10 is a STL100-2 with software version 10.1.0.273
Is there anything I can do to get that thing running without rebooting?!
06-15-2013 08:29 AM
Welcome to the BlackBerry Support Community Forums.
The next steps I would take in order to help resolve the issue you are having are to reload the BlackBerry Z10 smartphone device software.
*Note before reloading the BlackBerry Z10 smartphone software please backup the data stored on the BlackBerry Z10 smartphone using BlackBerry Link.
BlackBerry Link can be downloaded and installed from the below site:
To backup the BlackBerry Q10 smartphone Software please follow the below steps:
1.On your computer, open BlackBerry Link.
2.Connect your device to your computer using a USB cable.
3.At the bottom of the screen, click your device.
4.Click the Settings icon. In the Settings view, in the left pane, click Back Up Now.
Note: You can select data to include in your backup files by selecting specific data in the Settings view.
Alternatively, the following steps can also be performed:
1.To back up your device data, you can also click beside your device at the bottom of your screen. Click Back Up.
To reload the BlackBerry Z10 smartphone software please follow the below steps:
1.Open BlackBerry Link.
2.Connect the smartphone using the micro USB cable.
3.At the bottom of the BlackBerry Link window, click the Computer tab.
5.Under Reload Device Software, select Reload.
6.Follow the on-screen instructions.
Once the BlackBerry Z10 smartphone smartphone has been reloaded please attempt to test to see if the issue can be reproduced.
I look forward to your reply
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06-15-2013 09:09 AM - edited 06-15-2013 09:10 AM
I think this issue is not usual. However, I was using a Motorola car charger and had to stop using it because it would 99% of the time, reboot my phone. Stopped using it, phone stopped rebooting... and I have no idea why.
06-16-2013 01:51 AM