04-16-2013 11:49 AM
Box or Dropbox apps are all logged out,Location Services are turned Off, Developer mode is also off, and diagnostics are also switched off.
Do you really think uninstalling games and other apps is the right solution?? Then what will be left for me to do. I have purchased such a premium handset just to carry a dumb case???
04-16-2013 03:42 PM
I'm not suggesting you should stop using your apps alltogether. I'm only suggesting ways of troubleshooting your problem. If an app is causing the data usage, then this is one way to find out which app it is.
04-17-2013 06:53 AM
04-17-2013 08:57 AM
Call you carrier for support, this is a user to user forum, as such only rarely do BlackBerry representatives step into this forum and provide solutions.
You carrier is your first line of contact with BlackBerry if you feel that you have a issue that cannot be resolved by others, if they cannot help you make sure to ask to be escalated to BlackBerry support if they do not volunteer to themselves (as they should.) It is always good practice to ask for and write down the names of each person you talk to and be sure to ask for your incident/ticket number, it helps them to pay attention to you a bit better.
04-22-2013 11:28 PM
WOW! I am having the exact same issue! I did not touch my phone all day yesterday and I received a text message from my service provider saying that I went over $100 in additional data usage!!!! When I called Rogers, they said that it indicates that my phone used up almost 2 GB of data when my phone was in my pocket the whole time. Also, I realized when I checked my phone last night, it was heated.... does your heat up too? And the battery just drains super quick.
Let me know, thanks.
04-23-2013 10:02 AM
04-24-2013 05:03 PM
I noticed you are using Yahoo mail. I don't know if this related but worth looking into.
On the local forum, I read someone is having excessive data usage on his Z10, and it turned out to be Yahoo mail that was the culprit. Upon checking his yahoomail from computer, he noticed there's a "stuck" e-mail with 10Mb attachment on the outbox that the phone might be trying to send it, and failed.. then send it again, and failed.. again and again. That both heats up his phone and took a toll on his data usage.
He deleted the yahoo e-mail account, and his data went back to normal. He reported no such problems when using Gmail.
I am personally using Gmail e-mail address, and never had any issues regarding usage data.
On another note, I recalled my friend once had a trouble with Yahoo mail on his Galaxy Tab. There was a "stuck" e-mail on the outbox that he cannot delete. He claimed the e-mail is not there when he logged in from computer, but on his mobile device the e-mail appeared in "outbox" folder and won't go into "sent" folder.
I suggested that he delete the account, and re-add it. He did just that and that cleared up the "stuck" e-mail. Although in this case he used wifi the whole time, so not sure if data usage is affected.