05-16-2013 10:35 AM
Since upgrading to 10.1, ActiveSync has failed to connect to my work e-mail server. If I re-enter the password, I get an error message stating that the details cannot be verified.
If I delete the account, and try to recreate it, I get the error
Your device is connected to a network but the Internet service is not available.Check your network settings.
I've seen the KB article similar to this for Lotus, saying the workaround is to use port 443, but this cannot be set up
at present on the Exchange server - it's out of my hands.
Is there any way to downgrade the Z10 back down to OS 10.0 so I can access work e-mail again - I'm out of the office for the majority of the time so rely on my BB.
Thanks in advance!
Solved! Go to Solution.
05-16-2013 10:43 AM
05-16-2013 10:58 AM
Every other system on the Z10 is working happily; I can easily browse to the Internet via Mobile or WiFi network, all Apps work as designed. Other e-mail accounts synchronise happily!
The KB I mentioned in original post is KB34244, which exactly describes the problem, but refers to Lotus rather than Exchange.
05-16-2013 04:35 PM
I'm having the same issue as you against Exchange. Strange thing is, I updated to 10.1 yesterday and mail worked up until this afternoon. It is not a Lotus issue, also affecting Exchange through port 80 (non-ssl)
05-16-2013 09:48 PM
05-17-2013 10:18 PM
I have had the same issue.. Using the fix of switch to SSL / port 443 it has resolved the problem temporarily buit you have to ask your IT Department to turn that feature on the network server. Not everyone can do that easily and it seems Blackberry has misunderstood that.. While this resolves Blackberry problems for some it can cause domino problems for others.
We can't go on with temporary solutions as we need proper fixes..
I also noticed my battery life has gone far down since this SSL was turned on to get me back up. If this fix was to help extend the battery issue, I would say some royally messed up and caused and even greater problem.
Having been a Blackberry user since the first Curve came out I may have to ditch my device for another option. Something I never thought I would consider..
Someone better get their act together, because as a loyal fan I am getting fed up.. From a fix that screws up my emails and address contacts it's pretty sad..
05-17-2013 11:27 PM
I have the exact same issue. Identical symptoms. And I have tried the exact same workarounds with the exact same results - ie I now no longer have my email, contacts or calendar on the device.
It is now a large phone with a browser. The only reason I bought the device is because of the cheaper international data roaming packages which BlackBerry has, otherwise, I would have stuck with my previous iPhone, which does what it is supposed to, first time, every time.
When is BlackBerry going to fix this? The device is utterly useless as it is.
05-20-2013 10:53 AM
05-21-2013 02:17 AM
If it's any help to you, I took my Z10 back to the dealer (this was in Singapore) and, when they couldn't roll back the upgrade, they replaced it with a new unit.
05-21-2013 03:57 AM
Thanks, although that's a bit drastic. What I'd like is for Blackberry to acknowledge the problem and give a timescale for resolution, or an official way to downgrade back to 10.0 to restore what is essential functionality.