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BlackBerry® Z10

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Contributor
caribbeansun
Posts: 26
Registered: ‎04-20-2011
My Device: Z10, Playbook

False "New Voicemail" notifcations in Hub

When I power on the device i get a false "New Voicemail" notifcation, at first I thought I was losing calls or messages but then it happened again this morning.  Notifcation says I have 1 new voicemail, dial voicemail and I have 2 saved voicemails and no new voicemail. 

New Contributor
NDAD
Posts: 7
Registered: ‎03-09-2013
My Device: Blackberry Z 10, Playbook 2.0

Re: False "New Voicemail" notifcations in Hub

I have simiiar problem. Refer to Message

 

 

Hub Voice mail Notification

My Hub always shows one new voice mail notification all the time.   I have checked repeatedly and there is no new message in my voice mail.  I restarted my phone few times, but the new voicemail notification is still there.  I tried to delete it, but was unsuccessful.  - Any suggestion?

Forums Advisor III
drewread
Posts: 1,035
Registered: ‎02-07-2013
My Device: Z10

Re: False "New Voicemail" notifcations in Hub

Are they texts from the carrier, or actual notifications?
-: DrewRead :-
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Contributor
caribbeansun
Posts: 26
Registered: ‎04-20-2011
My Device: Z10, Playbook

Re: False "New Voicemail" notifcations in Hub

It is a notification

New Contributor
NDAD
Posts: 7
Registered: ‎03-09-2013
My Device: Blackberry Z 10, Playbook 2.0

Re: False "New Voicemail" notifcations in Hub

It is a notification. Says. You have one new voice messages.
Enterprise SME
-BD-
Posts: 569
Registered: ‎05-15-2008
My Device: Z10

Re: False "New Voicemail" notifcations in Hub

This was an issue with the initial 10.0.9.2372 software and certain voicemail systems. Has your carrier initiated a software update for you? If so this should solve this issue. 

Contributor
caribbeansun
Posts: 26
Registered: ‎04-20-2011
My Device: Z10, Playbook

Re: False "New Voicemail" notifcations in Hub

I am running 10.0.10.85

Forums Advisor I
Arsen
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb

Re: False "New Voicemail" notifcations in Hub


caribbeansun wrote:

I am running 10.0.10.85


 

I had this issue when I first got my z10.. there were quite a few people who had the similar issue and if you search the forum you can find it. The only way that I was able to get rid of this phantom voicemail notification is to do a factory reset with BB link and problem has gone away and has not appeared back in 3 1/2 weeks. 

New Contributor
NDAD
Posts: 7
Registered: ‎03-09-2013
My Device: Blackberry Z 10, Playbook 2.0

Re: False "New Voicemail" notifcations in Hub

Thanks, I will try.

New Contributor
NDAD
Posts: 7
Registered: ‎03-09-2013
My Device: Blackberry Z 10, Playbook 2.0

Re: False "New Voicemail" notifcations in Hub

I used "Device Restore" and the issue is now fixed.  Thanks