03-26-2013 10:13 AM - edited 03-26-2013 10:19 AM
My Z10 seems to be having major issues downloading attachment from my Exchange account when there's a rule (client-side rule) that files this away. My Z10 is set to show filed messages and to sync this folder so it does come through, but I can't download the attachments (txt files).
If I forward the email to me to bypass the rule (via WebApp), I have no issues downloading the attachment.
In general, it seems as though I'm getting iffy support for filed messages (Gmail, via IMAP, doesn't alert on emails that bypass Inbox and are filed, but that folder/label is set to sync too).
Anyone have any ideas or am I just running into some bugs?
03-26-2013 11:15 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
To better investigate why the attachment is not downloading, we will need to gather some logs. Please contact your network service provider and ask to be transferred to BlackBerry.
Thanks for your patience.
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03-26-2013 11:29 PM