06-29-2013 11:13 AM
Hi and Welcome to the Community!
Unfortunately, from the details you've provided, there remain perhaps 5 or more different credentials that you could be asking about. So, you leave us to guess in order to help you...my guess is that it's your BB ID credentials that you are having trouble with.
As such, start first with these please:
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account.
However, if you do not have access to that email account, then your challenge is much greater, and you have a choice to make depending on your circumstances:
07-01-2013 12:03 PM
Sorry for not clearly explaining my issue. The password that I am tring to reset has to to with my blackberry world. I know my useer id name, it the password that I dont remember. Ihave tried to answer my security question but apparently I am not guessing them correctly. I have been locked out all wekend. Clearly I do not want to wipe my phone. So i am stuck beteween being able to reset my password because I can not correctly answer my security questions. So am I SOL?
07-13-2013 12:45 PM