02-07-2013 08:32 PM
I live and work in downtown Toronto. I purchased my Z10 on 2 days ago and I've noticed to very strange things:
1. When walking around at lunch hour, the device will randomly reboot itself ... it typically does this at least 10 times per day (more frequent if I'm on the move a lot). How do i stop this from happening?
2. I put the device in "Bedside Mode", then when i wake up the next morning, the device is completely shut down and i have to hold the power button for 10 seconds to turn it on. Is this normal?
Any advice would be helpful and greatly appreciated.
02-08-2013 03:42 PM
Hi ayhap and welcome to the BlackBerry Support Community Forums!
Have you been experiencing this behavior since you purchased your BlackBerry Z10? Have you installed any applications recently?
02-15-2013 09:55 AM
My Z10 is also rebooting frequently. Yes, I added some games (hangman, Angry birds, Freecell, CBC Hockey Night), but nothing that is constantly running.
This happens when I pull the Z10 out: There will be nothing on the screen, and so I click the on/off button at the top. At this point I will see a screen with apps on it flash by, and then it goes to reboot.
The Z10 boots quickly (faster than my old 9810), but it's still a pain. It shouldn't happen.
03-29-2013 07:58 AM
I'm having the same random reboot issue. Had the phone for 7 days now and it reboots 2 or 3 times a day. There are a number of other threads about this both here, and on the Crackberry forums. I even took it back to the AT&T store and exchanged it for another Z10. The new one has the same problem.
03-29-2013 09:04 AM
This happens to me as well i switched it for a new one and same thing it doesn't happen as often but it did this to me a few time i even reloaded and reinstalled apps from scratch and i did not even restore from a backup and it started behaving the same a a little while after I'm currently Working in trini and it's a pain at times..This morning i simple opened up the notification tab it froze and restarted i mean simple os usage n this happens and it's a second device i have it this continues i feel i would just switch to iphone or android it's a new phone i paid a lot and is becoming disappointed...Think it's an os bug or something!
03-29-2013 09:06 AM
can u have someone at least review the logs from a couple users and see if it's os related this way you guys can prob dev a patch or something to fix this reboot issue.
03-29-2013 11:01 AM - edited 03-29-2013 11:02 AM
Check the free memory on your device (under Settings->About->Hardware) and see if you're losing RAM.
There are apparently some reports of a memory allocation leak. I'm not seeing this on mine, but it may be workflow dependent. I would not be surprised if Blackberry has a watchdog in their code for potential memory exhausting that forces a restart if the condition arises and cannot be cleared in a reasonable amount of time as memory exhaustion can lead to a deadlock (which is really bad!)
IF that's going on then there's a problem that needs addressed, and isolating where it's coming from will help.
03-29-2013 11:17 AM
03-29-2013 12:18 PM
03-29-2013 12:30 PM
Aha... well, whatever your workload is, it's generating a RAM leak. That ought to be fairly easy for Blackberry to find, given the magnitude of it.
If there was a way to ssh into the phone and take a look at the working set of the processes isolating which one(s) are involved would be pretty easy.