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BlackBerry® Z10

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Contributor
me_nhykk
Posts: 17
Registered: ‎07-21-2012
My Device: curve 9380

GETTING STARTED - SOFTWARE UPDATES PROBLEM

hi all,

 

please help me as i just bought my Z10 anfd while setting it up, software updates scisreen not changing after 7 hours. i tried swiping it down. left & right but no changes in the screen. when swip it up, mergency call is showing. i already re-start by pulling the battery but still the same. Help me what should i do?

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: GETTING STARTED - SOFTWARE UPDATES PROBLEM

Hey me_nhykk,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

I would suggest creating a backup of your data through BlackBerry Link and then follow the steps in this KB article:: www.blackberry.com/btsc/KB34045

 

Then test the performance of the BlackBerry Z10 prior to restoring any data.

 

Let me know if you have any more questions.


Cheers.


-ViciousFerret


 


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