Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
Contributor
manishnortel
Posts: 19
Registered: ‎02-01-2013
My Device: Blackberry 10
My Carrier: Vodafone
Accepted Solution

Greasy Marks on BB Z10 screen

My BB Z10 developed some greasy marks on screen. When in sleep mode, i can easyly see 5-6 big and few small marks. I tried to clean the screen and its gets fade ( almost disapear)  and as soon as start using phone, they reapear again.

I am thinking about replacing phone tomorrow from my provider, just wondering if anyone noticed same?

 

 

Please use plain text.
Guru I
Xandrex
Posts: 18,379
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: Greasy Marks on BB Z10 screen

I don't have that on my Z10.
are you sure those marks are from outside the screen? can you clean the screen in a more thorough manner to verify this?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Please use plain text.
Guru III
knottyrope
Posts: 29,722
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Greasy Marks on BB Z10 screen

Peanut Butter is hard to get off. Don't ask how it got there.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
Guru I
John_Clark
Posts: 14,676
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.2.1.3247; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: Greasy Marks on BB Z10 screen

:Oops:

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Please use plain text.
Contributor
BrianFMartin
Posts: 35
Registered: ‎02-01-2013
My Device: z10
My Carrier: EE (Formally T-Mobile)

Re: Greasy Marks on BB Z10 screen

If you have the playbook it comes with a nice branded polish cloth, I use that on my z10 too it works nicely.

@BlinkBrian
Please use plain text.
Guru III
knottyrope
Posts: 29,722
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Greasy Marks on BB Z10 screen

[ Edited ]

the micro fiber cloth is great to use from playbook and other brands are availble in many stores now in accessories areas

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
Contributor
manishnortel
Posts: 19
Registered: ‎02-01-2013
My Device: Blackberry 10
My Carrier: Vodafone

Re: Greasy Marks on BB Z10 screen

Guys, I went to Vodafone store and showed them device and yes i should get replacement. Marks on screen are like when you put screen protector on Camera screen or phone and it leaves marks between two layers. Tomorrow I am back to store and hopefully they have stock to replace it.

 

 

Please use plain text.
Guru III
knottyrope
Posts: 29,722
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Greasy Marks on BB Z10 screen

if its an internal marking no cloth will help it.

 

Glad to see your getting it solved

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
Contributor
manishnortel
Posts: 19
Registered: ‎02-01-2013
My Device: Blackberry 10
My Carrier: Vodafone

Re: Greasy Marks on BB Z10 screen

FInally I got the replcament and got new Z10 with proper screen ....:Clap:

Please use plain text.
New Member
Coffee399
Posts: 4
Registered: ‎02-11-2013
My Device: Z10
My Carrier: Bell

Re: Greasy Marks on BB Z10 screen

I have the same thing on my new Z10- like spots under the screen. Not surface grease. I am going into Bell today, hopefully a quick fix.

Please use plain text.