If you are using Internet Explorer, please remove blackberry.com from your compatibility view settings.

Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
New Contributor
jessW89
Posts: 2
Registered: ‎08-28-2013
My Device: z10
My Carrier: virgin mobile

HELP ASAP

my blackberry z10 froze up on me and then i shut it off and it wont come back on now ive had it on the charger for almost 2 hours now as it was close to being dead when it froze up so i thought it died and i plugged it in and its been on charger for 2 hours and it doesnt even have the charging indicator on the phone. i need help asap as my carrier provider is closed until tomorrow. thank you

Please use plain text.
Elite II
BillJ
Posts: 8,762
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: HELP ASAP

Start by removing your battery yet again and leave it out for a minute.  As you've probably already done, replace the battery after that and see if anything happens this time.  If yes, you're welcome.  If not, read on.

 

Remove your battery and plug your phone in to your PC and open BlackBerry Link.  Wait until Link tells you it can't connect to your phone then replace the battery and wait once again for Link to try to connect.  It should connect this time.  Once it does, see what Link tells you.  You might be prompted to reload your OS or it might be something else.  Either way, try to connect to Link and take it from there.

 

 

Post back with your progress.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Please use plain text.
New Contributor
jessW89
Posts: 2
Registered: ‎08-28-2013
My Device: z10
My Carrier: virgin mobile

Re: HELP ASAP

still nothing, ive tried both ur options and nothing, all though i do only have a lil lap top like a note book lap top. im trying to leave my battery out for abit longer than i have before.

Please use plain text.