08-28-2013 06:31 PM
my blackberry z10 froze up on me and then i shut it off and it wont come back on now ive had it on the charger for almost 2 hours now as it was close to being dead when it froze up so i thought it died and i plugged it in and its been on charger for 2 hours and it doesnt even have the charging indicator on the phone. i need help asap as my carrier provider is closed until tomorrow. thank you
08-28-2013 07:38 PM
Start by removing your battery yet again and leave it out for a minute. As you've probably already done, replace the battery after that and see if anything happens this time. If yes, you're welcome. If not, read on.
Remove your battery and plug your phone in to your PC and open BlackBerry Link. Wait until Link tells you it can't connect to your phone then replace the battery and wait once again for Link to try to connect. It should connect this time. Once it does, see what Link tells you. You might be prompted to reload your OS or it might be something else. Either way, try to connect to Link and take it from there.
Post back with your progress.