04-13-2013 09:48 PM
i've read a few posts regarding this issue.. with little help from them.
I've turned BB Protect on with all the Location Services turned on. Logged into protect site.. and it says "To add a device to this account, load the BB Protect Application onto your device from the BB AppWorld"
i logged out of the protect website.. went back into the settings turned proctect off then off again, backed out into settings.
i rebooted the phone, checked that protect was still turned on, logged into the bb protect website and still no avail.
-- Note; I didnt buy my phone from a major Australian Provider/Carrier and bought it outright from Kogan a major online retailler for mobiles n electronics. <-- could this be the issue why it doesnt work?
04-13-2013 09:56 PM
Hi, just to clarify, did you log on to BlackBerry Protect with the same BlackBerry ID that your Z10 connects to BB world? Just checking, as soon as I turn on protect on my Zed10, I then go to the website and log in with BB ID and then I can see where my device is. So make sure you have signed into BB world first and use your ID. Maybe that's the problem, if you haven't registered your device with the ID first. Just a shot here. Hope that helps.
04-13-2013 10:06 PM
04-13-2013 10:13 PM
Hmm, don't know what to tell you. Did you switch from a previous BB and do a device switch? You may have to do a wipe of the phone and start over, but keep the same BB ID. Make sure you back up your device first, if you have any info that you don't want to lose, then start over and register the device ID once again. Do you have current OS, checked for upgrades to the OS? I would expect if you wiped and started over it would solve the issue. Let us know how you resolve it. If none of that helps, check on Blackberry.com and see if it has anything in the knowledge base about it. I will check also.
04-15-2013 05:08 AM
I also have this problem.
When I log in protect.blackberry.com by my BB ID.
I can not find my Z10, only show
"To add a device to this account, load the BlackBerry Protect Application onto your device from the BlackBerry AppWorld " under a blackberry icon.
(BTW, can somebody tell me hoe to upload the pictures?)
04-15-2013 05:18 AM
04-22-2013 03:28 AM
cj7: Have you turned on the blackberry protect on your device. To turn on Protect on your device, swipe down to enter settings and select blackberry protect. Turn on the protect services and ensure that all location services are set to on. Following this log on to the protect services and check if you can view your device on the website.