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BlackBerry® Z10

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Gspec
Posts: 2
Registered: ‎03-02-2013
My Device: Blackberry Z10

HELP! black screen!

So i updated my phone this morning to the latest BB10 software and now i cant see my text messages or my hub at all for that matter!!!! I swipe to view and its just a black screen. ive restarted my device multiple times and still no change. even clicking on the messages app doesnt work.... What do i do?

Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: HELP! black screen!

Hey Gspec,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

I would suggest resetting the BlackBerry Hub, while in the hub swipe your finger diagonally starting from the top right corner 4 times.  You will see a screen saying preparing BlackBerry Hub.

 

Let me know if the issue still persists.

 

Cheers.


-ViciousFerret


 


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