Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
New Contributor
Posts: 9
Registered: ‎04-03-2013
My Device: BB Z10

HYPHEN in email address - Won't let me create email address

My Z10 wont let me create my email account which has a hyphen on right hand side of @ ??

 

Is there any fix for this???

 

My 9800 worked no problem, the phone isnt much use if I cant get my emails?

 

Help Please

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: HYPHEN in email address - Won't let me create email address

Hi jchristie69,

 

What is the domain, on the right side of the @ symbol?  Do you get an error message or does it just fail?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 9
Registered: ‎04-03-2013
My Device: BB Z10

Re: HYPHEN in email address - Won't let me create email address

Hi Capt SP,

 

The domain name on the rhs of the @ is "bombora-esp.com.au" I don't get any specific error messages it just fails and suggests I check the email address or password.

 

Thanks for looking into this I appreciate your help.

 

rgds

 

jchristie69

New Contributor
Posts: 9
Registered: ‎04-03-2013
My Device: BB Z10

Re: HYPHEN in email address - Won't let me create email address

Can ANYONE shed some light on this its driving me Crazy !

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: HYPHEN in email address - Won't let me create email address

Are you setting up the email account as a POP, IMAP, ActiveSync or Outlook Web Access account on your BlackBerry?

 

Thanks.

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 9
Registered: ‎04-03-2013
My Device: BB Z10

Re: HYPHEN in email address - Won't let me create email address

It's a POP account?
Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: HYPHEN in email address - Won't let me create email address

I would recommend using the advanced method to add the email to your BlackBerry Z10. Its possible, if you're using the standard method, that the BlackBerry Z10 cannot locate the correct POP and SMTP servers required to add the account.

 

Go into Settings>Accounts>Add Account>Advanced, then choose POP (if that is correct) and enter the information in the fields.  You may need to contact your email service provider or IT Department to obtain the correct information.

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!