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BlackBerry® Z10

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lizasun
Posts: 3
Registered: ‎02-26-2013
My Carrier: 780955492
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Haunted Z10 - my phone is doing things by itself

My Z10 is suddenly doing things by itself!

It opens, closes, changes things all by itself. I can sit and watch the screen changing. And when I'm trying to do something, well, forget it...it starts doing other things. Sometimes, the screen locks up and I can't open some things but can open other things; for instance, I can't open a message in Hub but I can swipe out of Hub.

I've tried rebooting and taking out the battery. The screen is dry and clean.

Any ideas for fixing this?

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JSanders
Posts: 80,475
Likes: 22,311
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Registered: ‎04-01-2008
My Carrier: Verizon

Re: Haunted Z10 - my phone is doing things by itself

Are you plugged into a charger during this or near any other electronic equipment?

 

Similar behavior has been noticed on some PlayBooks, in the forums here. I've never experienced it.




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New Contributor
lizasun
Posts: 3
Registered: ‎02-26-2013
My Carrier: 780955492

Re: Haunted Z10 - my phone is doing things by itself

It isn't plugged in but was near my computer so I moved it away from it just in case. It is still acting up though. It's really strange. It was perfect before.

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JSanders
Posts: 80,475
Likes: 22,311
Solutions: 5,747
Registered: ‎04-01-2008
My Carrier: Verizon

Re: Haunted Z10 - my phone is doing things by itself

Odd. Then I don't have a clue.

 

Keep watching it, and if it continues and you can reproduce the issue, take it to the seller and get a warranty replacement.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
lizasun
Posts: 3
Registered: ‎02-26-2013
My Carrier: 780955492

Re: Haunted Z10 - my phone is doing things by itself

I called the service provider and they said it's a hardware issue. They'll be sending a new one. Thanks for your help.

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JSanders
Posts: 80,475
Likes: 22,311
Solutions: 5,747
Registered: ‎04-01-2008
My Carrier: Verizon

Re: Haunted Z10 - my phone is doing things by itself

Great, thanks for the update.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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