BlackBerry® Z10

[lizasun]

My Z10 is suddenly doing things by itself!

It opens, closes, changes things all by itself. I can sit and watch the screen changing. And when I'm trying to do something, well, forget it...it starts doing other things. Sometimes, the screen locks up and I can't open some things but can open other things; for instance, I can't open a message in Hub but I can swipe out of Hub.

I've tried rebooting and taking out the battery. The screen is dry and clean.

Any ideas for fixing this?

[JSanders Resident Expert]

Are you plugged into a charger during this or near any other electronic equipment?

Similar behavior has been noticed on some PlayBooks, in the forums here. I've never experienced it.

[lizasun]

It isn't plugged in but was near my computer so I moved it away from it just in case. It is still acting up though. It's really strange. It was perfect before.

[JSanders Resident Expert · Accepted solution]

Odd. Then I don't have a clue.

Keep watching it, and if it continues and you can reproduce the issue, take it to the seller and get a warranty replacement.

[lizasun]

I called the service provider and they said it's a hardware issue. They'll be sending a new one. Thanks for your help.

[JSanders Resident Expert]

Great, thanks for the update.