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BlackBerry® Z10

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enigma106
Posts: 4
Registered: ‎01-27-2012
My Device: BlackBerry Z10

Help! BB Icon not showing after the 3G sign

Hi,

 

I use a BlackBerry Z10 and I subscribed to the monthly 1GB Data Plan since I bought the device in March 2013.

 

Anytime I use Wifi to connect and it goes off, the 3G sign appears in small letters (3g) with no BB icon but when I restart the phone, it goes back to block letters with the BB icon (3G BB).

 

However, there has been a recent development that I find somewhat troubling. My phone now shows the 3G in block letters but the BB icon is no longer there. It's only when I use WiFi it comes on.

 

Please how can I mitigate this.

 

Your feedback will be most appreciated.

 

Enigma106

Hall of Famer II
sdgardne
Posts: 48,742
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Help! BB Icon not showing after the 3G sign

Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Reboot

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!


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