07-29-2013 01:55 AM
I use a BlackBerry Z10 and I subscribed to the monthly 1GB Data Plan since I bought the device in March 2013.
Anytime I use Wifi to connect and it goes off, the 3G sign appears in small letters (3g) with no BB icon but when I restart the phone, it goes back to block letters with the BB icon (3G BB).
However, there has been a recent development that I find somewhat troubling. My phone now shows the 3G in block letters but the BB icon is no longer there. It's only when I use WiFi it comes on.
Please how can I mitigate this.
Your feedback will be most appreciated.
07-29-2013 01:47 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.