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BlackBerry® Z10

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New Member
TCNVAN
Posts: 1
Registered: ‎02-25-2013
My Device: Z10
My Carrier: Rogers

Help - Can't transfer from Curve 9300 to Z10

I have spent about 8 hours trying to transfer the data from my Curve 9300 to my new Blackberry 9300.  The problem I am running into is that the my device is not supported by Blackberry Link (needs 10 OS).  I have tried everything to update my device software and it keeps telling me it is up to date with 6.0.  I spent over an hour with a Rogers tech expert and he was stumped too.

 

so how do i

  1. update my Blackberry 9300 to 10 OS?
  2. how else can I get my Outlook contact information and calendar from either my old phone or my PC?
  3. get my new phone up and running ... I am REGRETTING this purchase!!

Interesting is that the media - music, videos and photos from my old phone DID transfer using Blackberry Link, so it worked for somethings.

 

Thanks

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Help - Can't transfer from Curve 9300 to Z10

Hey TCNVAN,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Follow the steps in this KB article to migrate data from your BlackBerry Curve 9300 to the BlackBerry Z10: www.blackberry.com/btsc/KB33322

 

Let me know if you have any more questions.

 

Cheers.

 


-ViciousFerret


 


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