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BlackBerry® Z10

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New Contributor
Posts: 7
Registered: ‎08-02-2013
My Device: BlackBerry Z10
My Carrier: Bell
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Help! Microphone Very Quiet During Calls!

more recently this has started, however as on who mainly texts this could have started a while back.

basically when calling someone, with the phone the you ear, the person on the other line can barely or not even hear you. How ever when you put it on speaker and talk straight into the mic it is still very quiet but hearable.]

i have pulled the battery and rebooted, and it didnt work, so i will try a secrurity wipe.

could this be that there is dirt in the mic, and if so how can that be cleaned out?

thanks

Forums Advisor III
Posts: 1,822
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: Help! Microphone Very Quiet During Calls!

Good day

Welcome to BB forums

Have you check to simply see if the volume is turn up?
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New Contributor
Posts: 7
Registered: ‎08-02-2013
My Device: BlackBerry Z10
My Carrier: Bell

Re: Help! Microphone Very Quiet During Calls!

i always keep my volume on full,

i have no problem hearing the other person its that they cant hear me

 

Forums Advisor III
Posts: 1,822
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: Help! Microphone Very Quiet During Calls!

Are you're there volume keys are turned up? Sorry just need to ask these accounts may sound weird but sometimes we make mistakes, Have you tried to call other phone in your house hold and left message to check for yourself?
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New Contributor
Posts: 7
Registered: ‎08-02-2013
My Device: BlackBerry Z10
My Carrier: Bell

Re: Help! Microphone Very Quiet During Calls!

yep, ive tried calling other phones, left messages all while every single handset was on full volume
Forums Advisor III
Posts: 1,822
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: Help! Microphone Very Quiet During Calls!

Have you recently do OS update? What is the current OS you've?


If the problems still occurs I suggest bring it into Bell store, have them take a closer look or they can ship the Z10 to BlackBerry have them replace it!
_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino

Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!
New Contributor
Posts: 7
Registered: ‎08-02-2013
My Device: BlackBerry Z10
My Carrier: Bell

Re: Help! Microphone Very Quiet During Calls!

im currently backing it up then im going to update, then if still occurs im going to factory reset
Forums Advisor III
Posts: 1,822
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: Help! Microphone Very Quiet During Calls!

Alright please report what happens because if your still on factory OS that was one of the problems!

_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino

Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!
New Contributor
Posts: 7
Registered: ‎08-02-2013
My Device: BlackBerry Z10
My Carrier: Bell

Re: Help! Microphone Very Quiet During Calls!

i am happy to report that it seems to be working one hell of a lot better now, it is loud and clear.

 

 

only one question, when talking to someone on the phone why do i sometimes hear a echo of myself?

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New Contributor
Posts: 7
Registered: ‎08-02-2013
My Device: BlackBerry Z10
My Carrier: Bell

Re: Help! Microphone Very Quiet During Calls!

hi again.

i did the software update and it was fine for a few days or so.

and just today i got the same problem under all the same circumstances