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BlackBerry® Z10

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Trusted Contributor
Posts: 198
Registered: ‎09-28-2009
My Device: BlackBerry Classic
My Carrier: Verizon

Re: Help! My BlackBerry is dead!

You might try going to a carrier store and asking to try the battery from a demo device. If it powers up with the demo device's battery you know what you have to do - buy a new battery.

New Contributor
Posts: 7
Registered: ‎09-11-2013
My Device: z10
My Carrier: bell

Re: Help! My BlackBerry is dead!

ok Rambo47,

 

i swapped batteries with a friend and my phone still does not boot up but my battery is good bc it was able to boot my friends phone.

 

i went to bell to see if they could send the phone to blackberry for repairs but they said i need a valide receipt in order to send it back.

 

ANYONE HAVE ANY OTHER SUGGESTIONS FOR ME TO TRY?

Posts: 90,333
Likes: 23,926
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help! My BlackBerry is dead!


busylee wrote:

i went to bell to see if they could send the phone to blackberry for repairs but they said i need a valide receipt in order to send it back.


Did you buy it from Bell, you or THEY don't have the receipt for your purchase?




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New Contributor
Posts: 7
Registered: ‎09-11-2013
My Device: z10
My Carrier: bell

Re: Help! My BlackBerry is dead!

nope,

 

i bought it from a guy on Kijiji so i sent im and email about the receipt and he said he bought it from kijiji and doesn't have one smdh!!!

 

i wonder what is phone providers policy on phone that are recieved as gifts are they not returnable with out a receipt also? hmm i think i ask and see what they say.

Posts: 90,333
Likes: 23,926
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help! My BlackBerry is dead!

Sorry, you don't have a warranty on the device, if you can convince Bell to take it, good luck.

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code