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BlackBerry® Z10

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New Contributor
Tish2615
Posts: 3
Registered: ‎08-24-2013
My Device: Blackberry Z10
Accepted Solution

Help!!

I can't receieve blackberry chat messages from one contact only, the others seem to be working all I get is a d when i send a message to a specific contact and it doesn't change and I cannot get their messages but I receive voice chat from them... please help me with this its so frustraing..

Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Help!!

Hey Tish2615,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

I would suggest removing the user and re-adding them via PIN number and then try to send some messages.  Also do you know what type of BlackBerry smartphone this contact is using?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Contributor
Tish2615
Posts: 3
Registered: ‎08-24-2013
My Device: Blackberry Z10

Re: Help!!

Thank you for your reply.. I have tried the PIN messaging and that works I have also added the person back but I'm still having that problem.. the only thing I can do is a voice chat. He's using BlackBerry Curve 9360
Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Help!!

Hey Tish2615,

Thanks for the reply.

 

I would suggest telling him to re-install BBM by going to www.blackberry.com/bbm and then restart the BlackBerry Curve 9360 smartphone.  Then re-add each other one last time and then attempt to send some messages.

 

Since all your other contacts are working okay, it seems your BBM is working as per normal, hense why we are reinstalling his BBM.

 

Let me know if the issue still persists.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



New Contributor
Tish2615
Posts: 3
Registered: ‎08-24-2013
My Device: Blackberry Z10

Re: Help!!

It works! Thank you so much for your help bbm is working normal. He did what you suggested and there's no problem :smileyhappy: