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BlackBerry® Z10

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New Member
Posts: 1
Registered: ‎01-09-2014
My Device: blackberry Z10
My Carrier: Zain

Help !!

Hello,
 i have a big problem here,  i dont know what to do ,I had a Blackberry torch 9860 and it's not working anymore ... so i bought blackberry Z10 ... i have a backup file from my old blackberry saved on my computer ... so all i want to move this backup file to my new Z10 ... can i do that ?? and how ?

Guru II
Posts: 19,368
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.2582; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Help !!

Unfortunately, you can't use that backup file directly. You would need to connect the old device to Link and have Link transfer the data. If you have info stored in BB Protect you can transfer your Protect data into the Z10.
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