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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎04-17-2013
My Device: Z10

History messages for BBM and whatsapp

Hi Im triying  restoring  the History massages of BBM & Whatsaapp  from 9360 to Z10, but Im facing problems in the following 

 

1- how to make a correct backup  history for both BBM & Whatsapp?

2- is thet any specific extention files for the backup that is done needed to be used  as CSV ,Bak 

3- where the location forth both messengers on Z10 that i need to restore the histories files respectivley .

 

Thanks , I higly appriciate the respone as soon .:Helpsmilie:

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: History messages for BBM and whatsapp

Hello maroun,

Welcome to the BlackBerry Support Community.

 

Backing up and restoring BBM conversation history from a device running BBOS to a BlackBerry 10 smartphone is currently unsupported.

 

Thank you.


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New Contributor
Posts: 3
Registered: ‎04-17-2013
My Device: Z10

Re: History messages for BBM and whatsapp

Hi mate,

 

Thanks for the information, kindly, what do u mean is currently unsupported !! , are they going  the working on this problem as firmware..!!  Its disappointed to use the new blackberry Z10 and facing this kind of problem, I believe many people rely on BBM and Wahtsapp for business purpose ,so they need the history to be resdtored on Z10, I hope we will have the solution as soon as possible.  

Many Thanks.