02-25-2014 05:28 PM
my phone went off due to low battery. when I tried charging it it shows searching for upgades and it has been doing this for the past 14 hours. I switched it off and switched it on again it was still having the same issues. I even removed the battery and put it back after some time, yet its still has the same problem can you please tell me what to do. Please i need an urgent reply.
02-25-2014 05:33 PM
02-25-2014 05:56 PM
No. Once I switch on the phone it boots. afte booting it shows Software Update at the middle it shows Checking for Updates.
What so I need to do. I have restarted it several times and I have wait for it to pass this stage but nothing is coming up. Can you please tell me how I can restore the full phone without waiting this long because I am tired. I want to wipe every thing on the phone because I have my full back up and my blackberry protect is active.
02-25-2014 06:01 PM
02-25-2014 06:09 PM
Yes, its a blue screen.
No. I am not connected to a wifi network.
No. I cant swipe any where only the blue screen page is showing.
Is there any way I can get pass this place.
02-25-2014 06:17 PM
That is part of the setup screen and process. You need wifi to get updates. Are you sure you can't swipe to the left across the bottom of the screen and get to the next screen?
If not, you will need to reload the OS from scratch. It's not hard. Here are some instructions:
I'm still curious how this happened. The battery ran dead and that's it? What you are describing happens after the device is wiped of it's data. Doesn't happen just from running the battery dead.
02-25-2014 06:23 PM
may be it was checking for updates before it went off. I searched for the solution before and I got this same page you sent to me so let me try it. Once it works I will fall back.
02-25-2014 06:24 PM
02-25-2014 07:10 PM
Thanks man, I didnt bother to restore it again. I was able to connect it to my wireless at home. do you know how long this will take since It has been connected to a wifi.